Digital Business Analyst - #1624

Key Responsibilities

Business Analysis & Requirements

· Engage business stakeholders to understand business objectives, operational processes, pain points and user needs.

· Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.

· Analyse and document current-state and future-state business processes.

· Translate business needs into clear and actionable business and functional requirements.

· Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.

· Identify opportunities for process simplification, automation and digitalisation.

· Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery

· Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle.

· Support product discovery, solution design, backlog refinement and prioritisation.

· Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues.

· Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.

· Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria.

· Validate delivered solutions against business requirements and intended user outcomes.

· Support implementation, rollout and post-implementation reviews.

User-Centric Digital Services

· Understand citizen, business and internal-user journeys and translate insights into business and product requirements.

· Identify opportunities to improve the accessibility, usability and overall experience of digital services.

· Collaborate with UX and service design teams to map customer journeys and identify service improvements.

· Use qualitative and quantitative data to support evidence-based recommendations.

Stakeholder & Vendor Management

· Build effective working relationships with stakeholders across business and technology functions.

· Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge.

· Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues.

· Communicate complex business or technical matters clearly to senior stakeholders.

Governance, Security & Public-Sector Considerations

· Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards.

· Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience.

· Maintain appropriate documentation and traceability throughout the delivery lifecycle.

· Support risk, issue, dependency and change management activities.

Requirements

· Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline.

· 3–7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.

· Strong experience in requirements gathering, analysis and documentation.

· Experience translating business requirements into user stories, functional requirements or solution specifications.

· Experience working with cross-functional business and technology teams.

· Strong stakeholder management, facilitation and communication skills.

· Good understanding of digital product development and software delivery lifecycles.

· Strong analytical and problem-solving abilities.

· Experience delivering digital products or services in the Singapore public sector or another highly regulated environment.

· Experience with Agile/Scrum delivery methodologies.

· Experience in process modelling using tools such as BPMN or equivalent.

· Experience conducting UAT and managing requirements traceability.

· Familiarity with UX, service design, customer journey mapping or design-thinking approaches.

· Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture.

· Relevant certifications such as IIBA CBAP/CCBA, PMI-PBA, Scrum/Agile certifications or equivalent would be advantageous.

Key Competencies

· Business Analysis: Able to understand complex business problems and translate them into structured requirements.

· Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered.

· Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels.

· Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations.

· Problem Solving: Takes a structured, evidence-based approach to identifying root causes and potential solutions.