DevOps/Senior Site Reliability Engineer - motorolasolutions

Department Overview

Job Description

As a Software Engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your responsibilities will include:

• Implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.
• Creation and reinforcement of the HA and reliability strategy.
• Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.
• Maintenance and reporting of SLOs and error budget.
• Facilitation of Chaos Engineering activities with multiple engineering teams.
• Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.
• On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.
• Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.
• Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.
• The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation.

Basic Requirements

BS in Computer Engineering (or equivalent degree)

3+ years of professional software development

Excellent communication skills

Experience with Incident Response in Enterprise Environments

Experience developing cloud-based applications (Azure/ AWS)

Experience developing REST-based APIs and implementing microservice principles and architectures

Experience with modern DevOps tooling (including CI/CD pipelines)

Familiarity with the concepts involved in designing a high-availability architecture

Familiarity with observability and monitoring

Familiarity with automated testing

Creativity and persistence when solving complex problems

Enthusiasm for learning key technologies, architectures, processes, and best practices

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement