Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.
The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.
The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra highly available, providing the service to route any caller dialing 9-1-1 (or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible.
This position supports all of the Emergency Call Management organization.
Job Description
As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.
Your responsibilities will include:
implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.
- Creation and reinforcement of the HA and reliability strategy.
- Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.
- Maintenance and reporting of SLOs and error budget.
- Facilitation of Chaos Engineering activities with multiple engineering teams.
- Developing the SRE culture and sharing best practices across Motorola Solutions’ Emergency Call Management organization.
- On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.
- Assist Motorola Solutions’ customer support teams in creating customer facing communication documents, requiring strong communication skills.
- Facilitation of Failure Mode and Effects Analysis with multiple engineering teams.
The right individual will have a passion for observability, reliability, automation, incident response, and enabling innovation.
Basic Requirements
- 2+ years of professional software development or SRE position
- Excellent communication skills
- Experience developing cloud-based applications
- Experience developing REST-based APIs and implementing microservice principles and architectures
- Experience with modern DevOps tooling (including CI/CD pipelines)
- Familiarity with the concepts involved in designing a high availability architecture
- Familiarity with observability and monitoring
- Familiarity with automated testing
- Familiarity with network concepts and protocols (OSI, SIP, HTTP, WebSockets, or similar)
- Creativity and persistence when solving complex problems
- Enthusiasm for learning key technologies, architectures, processes, and best practices
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Company
Motorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.