Job Summary
Synechron is seeking a DevOps Engineer to support, administer, and engineer enterprise DevOps tools and platforms. The role requires hands-on experience operating production DevOps services, troubleshooting user and platform issues, automating operational activities, and enhancing CI/CD, artifact management, source control, deployment, security, and observability capabilities.The DevOps Engineer will support developers, build and release teams, infrastructure teams, security teams, and operations teams. The role contributes to business objectives by improving platform reliability, developer productivity, software delivery speed, operational consistency, security, compliance, and self-service capabilities.
Software Requirements
Required Software Skills
- CI/CD platforms: Hands-on experience supporting and engineering tools such as Jenkins, Bamboo, GitHub Actions, GitLab CI/CD, Azure DevOps, or TeamCity.
- Source control platforms: Experience with Git and platforms such as GitHub Enterprise, GitLab, Bitbucket, or Azure Repos.
- Artifact repositories: Experience with JFrog Artifactory, Sonatype Nexus Repository, Docker registries, or comparable package-management platforms.
- Deployment and release tools: Experience with Argo CD, Harness, Octopus Deploy, or comparable deployment automation platforms.
- Security and quality tools: Experience with tools such as SonarQube, Snyk, JFrog Xray, Black Duck, Checkmarx, Veracode, or Fortify.
- Automation and scripting: Strong scripting experience using Python, Bash or Shell, PowerShell, Groovy, YAML, REST APIs, or comparable technologies.
- Infrastructure: Working knowledge of Linux and/or Windows server administration, Docker, Kubernetes, and infrastructure-as-code practices.
- CI/CD and release engineering: Understanding of build automation, branching strategies, Git workflows, artifact promotion, environment management, release management, and deployment automation.
- Platform administration: Experience managing agents, runners, executors, plugins, webhooks, permissions, service accounts, API tokens, credentials, and secrets.
- Tool versions: Experience supporting the versions of DevOps, CI/CD, source control, artifact, security, cloud, container, and infrastructure tools used by the assigned Synechron environment.
Preferred Software Skills
- Experience with Bamboo Data Center, Jenkins controller and agent architecture, GitHub self-hosted runners, or GitLab runners.
- Experience with Kubernetes deployment tools such as Argo CD, Helm, Kustomize, or Flux.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with Terraform, CloudFormation, Ansible, or comparable infrastructure-as-code tools.
- Familiarity with monitoring tools such as Splunk, Prometheus, Grafana, Datadog, ELK, or CloudWatch.
- Experience with IT service-management tools such as ServiceNow or Jira Service Management.
- Experience designing highly available DevOps platforms and disaster recovery processes.
- Relevant certifications in DevOps, cloud, Kubernetes, GitHub Actions, GitLab, or Terraform.
Equivalent tools and platforms may be considered where they provide comparable capabilities.
Overall Responsibilities
- Administer, maintain, and support enterprise DevOps tools and platforms.
- Provide day-to-day support for CI/CD pipelines, build failures, deployment issues, repository access, plugin issues, and tool integrations.
- Troubleshoot build agents, runners, executors, remote agents, permissions, credentials, webhooks, API tokens, and platform integrations.
- Manage user access, roles, permissions, service accounts, credentials, secrets, and tokens in accordance with security policies.
- Monitor tool health, availability, capacity, performance, and usage trends.
- Support incident response, root cause analysis, remediation, and prevention for platform outages or degraded performance.
- Maintain operational documentation, runbooks, FAQs, standard operating procedures, and support records.
- Design, engineer, and enhance DevOps platforms to improve developer productivity, reliability, scalability, security, and self-service capabilities.
- Build and maintain CI/CD pipeline templates, shared libraries, reusable workflows, and automation frameworks.
- Automate platform administration, provisioning, configuration management, patching, monitoring, backup validation, and recurring operational tasks.
- Develop integrations between DevOps tools, source control systems, artifact repositories, cloud platforms, ticketing systems, and security scanners.
- Engineer scalable build and deployment infrastructure, including self-hosted agents, runners, worker nodes, and containerized build environments.
- Implement standardized workflows for build, test, scan, package, publish, deploy, and release activities.
- Support GitOps and Kubernetes deployment workflows using Argo CD, Helm, Kustomize, and Kubernetes manifests.
- Support CI/CD pipelines across Java, .NET, Node.js, Python, containerized, and cloud-native workloads.
- Manage artifact publishing, promotion, versioning, tagging, branching, and environment-promotion processes.
- Implement quality gates, approval workflows, vulnerability scanning, license checks, secrets scanning, and compliance controls.
- Support high availability, backup and recovery, monitoring, resilience, and disaster recovery planning for DevOps platforms.
- Improve platform sustainability by optimizing compute utilization, reducing unnecessary pipeline executions, reusing automation components, and extending the operational life of supported platforms.
- Measure success through improved platform availability, reduced recurring incidents, faster issue resolution, greater pipeline reuse, improved developer experience, stronger security controls, and more reliable software delivery.
Technical Skills (By Category)
Programming Languages
Essential
- Python for automation, platform administration, API integration, monitoring, and operational tooling.
- Bash or Shell scripting for Linux-based automation and support.
- PowerShell for Windows-based automation and administration where applicable.
- Groovy for Jenkins pipeline development where applicable.
- YAML for pipeline configuration, Kubernetes manifests, automation definitions, and deployment workflows.
- REST APIs for integrations, provisioning, monitoring, and platform administration.
- Ability to write reusable, maintainable, testable, and documented automation code.
Preferred
- Experience with additional programming or scripting languages.
- Familiarity with Java, .NET, Node.js, or other application technologies supported by enterprise CI/CD pipelines.
- Experience developing reusable libraries, shared pipeline components, or automation frameworks.
Databases/Data Management
Essential
- Understanding of configuration data, platform metadata, access records, build information, artifact information, audit logs, and operational metrics.
- Ability to manage and validate data used by DevOps tools, integrations, pipelines, and reporting systems.
- Understanding of data backup, retention, recovery, auditability, and consistency for platform administration.
Preferred
- Experience integrating DevOps tools with relational or non-relational databases.
- Familiarity with artifact metadata, pipeline history, platform usage data, and operational reporting.
- Experience supporting backup validation, disaster recovery, and data-retention processes for DevOps platforms.
Cloud Technologies
Essential
- Working knowledge of cloud computing concepts relevant to CI/CD, infrastructure, deployment, security, scalability, and monitoring.
- Understanding of cloud-hosted DevOps platforms, build agents, runners, artifact repositories, and deployment environments.
- Ability to support automation and deployment workflows across distributed environments.
Preferred
- Experience with AWS, Azure, or Google Cloud.
- Experience deploying and supporting cloud-native DevOps platforms.
- Familiarity with cloud monitoring, identity and access management, networking, storage, compute, and resource optimization.
- Experience applying sustainable cloud practices and cost-aware infrastructure management.
Frameworks and Libraries
Essential
- Experience with Jenkins pipelines, shared libraries, GitHub Actions workflows, GitLab pipelines, Azure DevOps pipelines, Bamboo plans, or comparable CI/CD frameworks.
- Experience with Docker and Kubernetes-based build or deployment environments.
- Experience with infrastructure-as-code and configuration-management concepts.
- Ability to integrate DevOps tools through REST APIs, webhooks, plugins, and reusable automation components.
Preferred
- Experience with Argo CD, Helm, Kustomize, Flux, Terraform, CloudFormation, or Ansible.
- Familiarity with reusable pipeline frameworks, deployment templates, Kubernetes operators, and GitOps patterns.
- Experience integrating quality, security, artifact, testing, monitoring, and IT service-management tools.
Development Tools and Methodologies
Essential
- Experience supporting CI/CD, build automation, release engineering, artifact management, source control, deployment automation, and DevOps platform administration.
- Experience troubleshooting build failures, deployment failures, dependency issues, plugin issues, agent issues, permission problems, and integration failures.
- Understanding of Git workflows, branching strategies, versioning, tagging, artifact promotion, and environment management.
- Experience with incident response, root cause analysis, problem management, change management, and operational documentation.
- Experience supporting development, infrastructure, security, operations, and release teams.
- Understanding of Agile delivery, software development lifecycle, continuous integration, continuous delivery, and release management.
Preferred
- Experience designing highly available DevOps platforms.
- Familiarity with continuous deployment, GitOps, platform engineering, self-service onboarding, and developer-experience initiatives.
- Experience with monitoring and observability tools such as Splunk, Prometheus, Grafana, Datadog, ELK, or CloudWatch.
- Familiarity with IT service-management tools such as ServiceNow or Jira Service Management.
Security Protocols
Essential
- Understanding of least-privilege access, role-based permissions, credential management, API-token management, secrets handling, and audit logging.
- Experience integrating SAST, SCA, container scanning, secrets scanning, license checks, and infrastructure-as-code scanning into CI/CD workflows.
- Ability to support vulnerability remediation for DevOps platforms, plugins, agents, build images, dependencies, and integrations.
- Awareness of secure software supply-chain practices and protection of source code, artifacts, credentials, and deployment environments.
- Ability to maintain audit-ready documentation for platform changes, access controls, incidents, and releases.
Preferred
- Experience with SonarQube, Snyk, JFrog Xray, Black Duck, Checkmarx, Veracode, Fortify, or comparable security tools.
- Familiarity with encryption, key management, secrets vaults, certificate management, identity federation, and secure API communication.
- Experience supporting regulated environments and formal security, risk, or compliance requirements.
Experience Requirements
- 6+ years of experience in DevOps, platform engineering, release engineering, build engineering, systems administration, or a related field.
- Hands-on experience supporting and engineering enterprise CI/CD tools such as Jenkins, Bamboo, GitLab CI/CD, GitHub Actions, Azure DevOps, or TeamCity.
- Experience with source-control platforms such as GitHub Enterprise, GitLab, Bitbucket, or Azure Repos.
- Experience with artifact repositories such as JFrog Artifactory, Sonatype Nexus Repository, or cloud-native package registries.
- Strong scripting experience using Python, Bash, PowerShell, Groovy, YAML, REST APIs, or comparable technologies.
- Experience troubleshooting build pipelines, agents, runners, permissions, integrations, plugins, webhooks, credentials, and deployment failures.
- Working knowledge of Linux and/or Windows server administration.
- Familiarity with Docker, Kubernetes, CI/CD, Git workflows, branching strategies, build automation, release management, and deployment automation.
- Experience working with development, infrastructure, security, release, and operations teams.
- Preferred experience with cloud platforms, infrastructure-as-code, GitOps, DevSecOps, high-availability platforms, monitoring, disaster recovery, and regulated environments.
- Candidates may also qualify through equivalent combinations of DevOps engineering, platform administration, systems engineering, build engineering, release engineering, automation, or infrastructure support experience that demonstrate the required capabilities and outcomes.
Day-to-Day Activities
- Troubleshoot CI/CD pipeline failures, deployment issues, agent or runner problems, repository access, permissions, credentials, plugins, webhooks, and platform integrations.
- Collaborate with development, infrastructure, security, release, and operations teams to improve pipeline patterns, platform reliability, onboarding, support processes, and delivery workflows.
- Administer and enhance DevOps tools, build reusable pipeline templates, automate operational tasks, patch platforms, monitor performance, and maintain documentation.
- Make platform and automation decisions within approved technical and security standards, prioritize incidents and engineering work, and escalate material risks or service impacts when required.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; equivalent practical experience may be considered.
- Demonstrated experience in DevOps, platform engineering, release engineering, build engineering, systems administration, or related infrastructure roles is required.
- Certification in cloud, DevOps, Kubernetes, GitHub Actions, GitLab, Terraform, or a related discipline is preferred but not mandatory.
- Relevant training in CI/CD, automation, cloud infrastructure, Kubernetes, infrastructure-as-code, DevSecOps, security, or IT service management is preferred.
- Commitment to continuous professional development through technical learning, certifications, knowledge sharing, and awareness of evolving DevOps tools and engineering practices.
Professional Competencies
- Apply structured problem-solving and root-cause analysis to resolve pipeline failures, platform incidents, integration issues, and operational risks.
- Work effectively with development, infrastructure, security, release, and operations teams while contributing to shared platform and delivery outcomes.
- Communicate technical issues, service impacts, resolutions, risks, documentation, and delivery updates clearly to technical users and stakeholders.
- Adapt to changing tools, platforms, technology stacks, security requirements, delivery models, and operational priorities.
- Identify opportunities to improve automation, self-service, platform resilience, developer experience, security, compliance, and sustainable infrastructure usage.
- Manage multiple incidents, support requests, platform enhancements, and engineering priorities while maintaining accurate documentation and agreed service expectations.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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