If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
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Position Summary
We are seeking an experienced and highly skilled Senior DevOps / Platform Engineering Lead to drive the development, support, and optimization of enterprise CI/CD, artifact management, container orchestration, and developer enablement platforms. The ideal candidate will possess deep technical expertise across modern DevOps technologies while providing technical leadership, operational guidance, and platform support to engineering teams. This role requires a strong combination of hands-on platform engineering experience, troubleshooting capabilities, automation expertise, and stakeholder collaboration.
Key Responsibilities
- Design, implement, maintain, and optimize CI/CD pipelines and software delivery processes.
- Provide operational support and governance for source code repositories, branching strategies, build pipelines, and deployment workflows.
- Manage artifact repositories, security scanning solutions, and integrations across the software development lifecycle.
- Support Kubernetes-based containerized applications and Linux environments, ensuring high availability, scalability, and operational stability.
- Troubleshoot platform, application, infrastructure, and deployment issues across development, test, and production environments.
- Partner closely with development teams to provide technical guidance, best practices, and platform support.
- Drive continuous improvements in deployment processes, automation, observability, reliability, and developer experience.
- Support release planning, deployment strategies, production readiness activities, and release orchestration.
- Contribute to security, compliance, access management, secrets management, and certificate management initiatives.
- Participate in production support and on-call rotations, driving incident resolution, root cause analysis, and continuous improvement initiatives to enhance platform reliability and operational excellence.
- Mentor engineers and promote engineering excellence, DevOps best practices, and operational maturity across teams.
Required Technical Skills
GitHub & GitHub Actions
- Deep hands-on experience with repository management and governance.
- Strong understanding of branching strategies and source control best practices.
- Experience designing, implementing, and maintaining CI workflows using GitHub Actions.
- Proven ability to troubleshoot and optimize build and deployment pipelines.
Harness (CI/CD)
- Strong experience designing, implementing, and operating CI/CD pipelines.
- Expertise in deployment strategies, release management, and release orchestration.
- Experience supporting enterprise-scale software delivery platforms.
JFrog Platform (Artifactory & Xray)
- Proven expertise in artifact management and repository administration.
- Experience configuring and maintaining artifact repositories.
- Strong understanding of security scanning and vulnerability management using Xray.
- Experience integrating JFrog solutions into CI/CD pipelines and engineering workflows.
Kubernetes & Linux
Practical experience supporting containerized applications and Linux-based environments, including:
- Linux system administration and troubleshooting.
- Performance tuning, permissions management, and networking fundamentals.
- Ensuring operational stability, reliability, and platform health.
- Strong understanding of Linux concepts and command-line operations.
- Experience building and managing containers.
- Understanding of containerized workloads and deployment patterns.
- Kubernetes deployment management, troubleshooting, and production triaging.
- Basic knowledge of AWS services, including:
- IAM
- S3
- WorkSpaces
- CloudWatch
Programming & Scripting
Working knowledge of:
Technical Leadership & Guidance
- Ability to guide development teams on platform engineering and DevOps best practices.
- Review technical solutions and provide architectural guidance at a high level.
- Ensure adherence to engineering standards, operational excellence, and platform governance.
- Provide mentorship and technical leadership, even when not contributing code on a daily basis.
Preferred / Nice-to-Have Technical Skills
Jenkins
- Hands-on experience configuring and maintaining Jenkins pipelines.
- Experience administering jobs, plugins, and integrations.
- Knowledge of integrating Jenkins within modern CI/CD ecosystems.
Multi-Platform CI/CD Environments
- Experience supporting organizations operating across multiple CI/CD and deployment platforms.
- Familiarity with CI/CD platform migrations and transformation initiatives.
Monitoring, Logging & Observability
- Experience with New Relic, Grafana, and Splunk.
- Ability to monitor system health, application performance, and platform reliability.
- Experience leveraging observability tools for proactive issue detection and troubleshooting.
Security & Compliance
- Experience managing secrets, passwords, certificates, and access controls across software delivery tools and platforms.
- Understanding of security and compliance best practices within DevOps environments.
Release & Deployment Management
- Strong understanding of release management processes and deployment strategies.
- Experience supporting controlled, scalable, and reliable production releases.
System Reliability & Troubleshooting
- Experience handling production incidents and service disruptions.
- Ability to perform Root Cause Analysis (RCA) and implement preventive actions.
- Focus on improving platform resilience, reliability, and uptime.
- Comfortable participating in on-call rotations and operational support activities.
Soft Skills
Continuous Learning
- Demonstrates curiosity, adaptability, and a commitment to continuous learning.
- Keeps pace with evolving technologies, platforms, tools, and industry best practices.
Communication
- Ability to translate complex technical concepts into clear, actionable guidance for engineers and stakeholders.
- Communicates effectively, respectfully, and thoughtfully across teams, time zones, and cultures.
Technical Aptitude & Critical Thinking
- Strong analytical and problem-solving capabilities.
- Demonstrates curiosity and a willingness to learn new technologies, tools, and processes.
Ownership
- Exhibits a strong sense of ownership and accountability.
- Takes pride in delivering high-quality support and service to internal customers and engineering teams.
Collaboration & Attitude
- Willing and eager to collaborate closely with both onshore and offshore team members to achieve shared goals.
- Comfortable navigating ambiguity, asking clarifying questions, and articulating risks and solutions constructively.
- Actively shares knowledge with developers and supports their growth through mentoring and guidance.
- Demonstrates a positive, proactive, and results-oriented mindset.
- Displays a strong "go-getter" attitude and persistence in solving complex issues, even when the solution is not immediately apparent.
Preferred Experience
- Proven experience in DevOps Engineering, Platform Engineering, Site Reliability Engineering (SRE), Release Engineering, or related disciplines.
- Experience supporting enterprise-scale CI/CD, cloud-native, and containerized environments.
- Experience working within Agile and cross-functional engineering organizations.
- Demonstrated ability to balance hands-on technical contributions with technical leadership and stakeholder engagement.
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Job Description Summary
If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.
Job Description
Key Responsibilities:
Analyses, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Uses DevSecOps practices, tooling and techniques.
Drives continuous improvement and learning through ongoing training, practice and innovation.
Manages medium to large project priorities, deadlines and deliverables proactively.
Additional responsibilities may include collaboration across teams and adherence to company standards.
Qualifications & Experience:
Education:
Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
Experience:
Four or more years of analysis and technology experience.
Technical Skills:
Soft Skills & Attributes:
Strong communication and collaboration skills
Analytical and problem-solving mindset
Ability to work in agile and global environments
Time management and prioritization
Proficiency in one or more programming language such as Java, C++, Python, JavaScript.
Strong knowledge of software development lifecycle.
Proven ability to tackle complex business and development problems.
Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.
Additional Information:
Reporting Structure:
Reports to Manager or Director.
Location Flexibility:
Hybrid with periodic in-office collaboration
Equal Opportunity Statement:
Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.
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