DevOps Engineer (Power Platform)
SID Global · Pasig, Philippines ·
- Category
- Devops
Acts as the CRM Platform Admin, keeping the Dynamics 365 / Power Platform / Azure environment running smoothly: monitoring usage dashboards, managing user licenses, configuring entities, workflows and integrations, provisioning environments for build teams, and handling incidents, reporting and governance artifacts.
Overview
The CRM Platform Admin is responsible for managing and maintaining the CRM Platform (D365, Power Platform, and Azure).
Duties and Responsibilities
- Ensures that the CRM platform is running smoothly and efficiently
- Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities
- Manages the assignment and removal of licenses to CRM users
- Makes configuration on changes on CRM platform to meet the IT and business requirements
- Sets up new entities, fields, and workflows
- Performs configuration changes to integrate D365 with other systems
- Ensures that data is flowing correctly and integrations are working as expected
- Generates reports that provide insights into the organization’s data and performance
- Provides admin support to product on issues, incidents, and problems
- Provides admin support to non-production events
- Maintains the CRM environments
- Provisions the necessary CRM environments and tools needed by the build teams
- Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units
- Supports the project execute on by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.
- Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning.
- Stays informed of new methodologies/approaches/technologies
- Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently
Qualification
- Degree in Computer Science, Informa on Technology or other related/relevant fields.
- Experience and knowledge on Dynamics 365, Power Platform and/or Azure Services
- Experience in working as a System Administrator of SaaS applications
- Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continues Integration and Delivery tools
- Experience in relational database
- Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)
- Good knowledge on n-er web applications
- Experience in the development/support of bank/financial applications/systems