DevOps Engineer (Power Platform)

Overview

The CRM Platform Admin is responsible for managing and maintaining the CRM Platform (D365, Power Platform, and Azure)

Duties and Responsibilities

• Ensures that the CRM platform is running smoothly and efficiently
  
• Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities
  
• Manages the assignment and removal of licenses to CRM users
  
• Makes configuration on changes on CRM platform to meet the IT and business requirements
  
• Sets up new entities, fields, and workflows
  
• Performs configuration changes to integrate D365 with other systems
  
• Ensures that data is flowing correctly and integrations are working as expected
  
• Generates reports that provide insights into the organization’s data and performance
  
• Provides admin support to product on issues, incidents, and problems
  
• Provides admin support to non-production events
  
• Maintains the CRM environments
  
• Provisions the necessary CRM environments and tools needed by the build teams
  
• Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units
  
• Supports the project execute on by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure.
  
• Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies
  
• Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently
  

Qualification

• Degree in Computer Science, Informa on Technology or other related/relevant fields.
  
• Experience and knowledge on Dynamics 365, Power Platform and/or Azure Services
  
• Experience in working as a System Administrator of SaaS applications
  
• Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continues Integration and Delivery tools
  
• Experience in relational database
  
• Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.)
  
• Good knowledge on n-er web applications
  
• Experience in the development/support of bank/financial applications/systems