• Provide outstanding customer service by ensuring all assigned tickets, change orders, project task assignments, or other deliverables are handled in a timely manner with quality outcomes, and with continuous communication in accordance with departmental policy and procedure

• Follow all Scottish Rite for Children policies, procedures, standards, and guidelines

• Perform all work in accordance with the spirit of our Care Rite core values

• Responsible for maintaining inventory of assigned software licenses and hardware

• Develop and maintain assigned documentation (procedures, guides, etc.)

• Maintain knowledge of current desktop computing environment principles and practices (understanding and demonstrating common practices for hardware troubleshooting, maintaining skillset with operating system diagnosis and understanding operating system features for current and upcoming desktop operating systems)

Required Skills/Abilities

• High school diploma or equivalent required

• CompTIA A+ certification or equivalent certification which demonstrates proficiency with maintaining desktops in a corporate or health care networked environment preferred; equivalent certifications may include but are not limited to Security+, Microsoft certified desktop

• Minimum 5 years of experience in the installation, configuration, maintenance, and troubleshooting of desktop systems having Microsoft’s Windows Operating System installed in a corporate or health care, networked environment

Working Environment

• Working conditions: Inside

• Working Position: Sitting

• Physical Demands: Medium

• Physical Requirements: Lifting/Carrying, Pushing/Pulling, and Stopping/Kneeling/Bending

• An Individual in this position will be required to list or carry weight in this group: 11-24 lbs

• Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Smelling, Speaking

• An Individual in this position will be exposed to: Inside/Outside environment