Desktop Support Engineer - Western Cape
Boardroom Appointments · Cape Town, WC, South Africa ·
- Employment
- Contract
- Category
- Support
- Experience
- 5+ years
Contract position
Minimum requirements:
- Bachelors degree in computer science, Information Technology or related field required
- 5 years Desktop Support experience
- Own, reliable vehicle
- Good communicator as there are several stakeholders to engage with (onsite store, Team Leader, IT vendor, WFS IT team)
- Excellent troubleshooting skills
- Experience with advanced IT concepts such as Cisco networking, WAN/LAN architecture, server architecture, data center infrastructure and security
- Must possess the ability to learn new technologies quickly and work independently
Responsibilities:
- Perform asset audit and stock count
- Diagnose computer issues related to printing of store and credit cards
- Troubleshoot issues related to signature pads
- Guidance or instructions will be provided by the IT team therefore specific knowledge of the card printer and signature pads not required
- Provides software support and troubleshooting on both Microsoft Windows and Apple Mac operating systems for a wide variety of applications, hardware, and software
- Conducts detailed and effective technical analysis in order to resolve issues related to support and maintenance