Desktop Support Engineer

Better Trucks. Better World.

We’re raising the standard for what a medium-duty truck should be — delivering vehicles, infrastructure, and support designed to work for you.

About the Role

We are seeking a hands-on Desktop Support Engineer to provide frontline IT support across our automotive manufacturing facility. This role is critical to keeping plant floor systems, office IT, and production-adjacent technology running with minimal downtime. The ideal candidate is comfortable working in both a traditional office IT environment and a fast-paced manufacturing floor setting, understands the urgency of minimizing production impact, and can troubleshoot a wide range of hardware, software, and network issues.

Key Responsibilities

• Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Troubleshoot Windows, Linux, Microsoft 365, email, authentication, VPN, and common business applications.
• Support plant-floor computers, terminals, barcode scanners, label printers, and other manufacturing technology.
• Troubleshoot basic wired/wireless network, connectivity, DNS, DHCP, and endpoint issues.
• Work closely with Manufacturing, Engineering, Quality, Maintenance, and Operations to resolve IT-related issues.
• Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset inventory.
• Monitor and maintain endpoint security, patching, and device compliance in accordance with company standards.
• Manage support tickets, document resolutions, and escalate complex issues to appropriate IT teams or vendors.
• Participate in hardware refreshes, system upgrades, plant projects, and technology deployments.
• Identify recurring issues and recommend improvements to increase IT reliability and user experience.
• Follow all IT security, plant safety, and operational procedures.
• Re-image existing employee PCs, as needed, without the loss of data.
• Create, maintain, and delete Windows Active Directory accounts in accordance with company standards.
• Follow documented procedures and controls.
• Must maintain required evidence of compliance and provide SOX Audit support as required.
• Manage conference room equipment and set Audio Visual Standards for Conference rooms.
• Work directly with HR to support onboarding and offboarding of IT services for Associates.