First-line (Level 1-2) IT support engineer for a 200-seat user base at a manufacturing engineering group, responding to tickets (Jira), maintaining desktops, laptops and peripherals, and supporting a Microsoft-centric environment (Microsoft 365, Azure AD, Active Directory, Windows) while helping with IT projects like hardware rollouts.
An established engineering group with an international presence. This business manufactures high quality products that are found in the civil construction, mining and manufacturing industries. This business is recognised as a market leader and industry benchmark. The internal culture is friendly, supportive and embracing of innovation. Your New Role
The Desktop Support Engineer will provide the first line of support for a user community of 200 seats. This role will see you work across end-user devices, infrastructure and software applications, ensuring reliability and performance. Reporting to the IT Manager and working closely with the System Administrator, you will be responsible for the following:
Respond to all IT support requests, resolving level 1-2 issues independently.
Logging tickets using Jira
Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.
Support end-user applications (Microsoft 365, Teams, Outlook, VPN, business apps).
Troubleshoot both wired and wireless connectivity issues.
Assess the complexity of each issue and escalate as required.
Maintain asset registers for the IT environment.
Ensure endpoint compliance with security policies (antivirus, updates, encryption).
Play an active role in IT projects such as new hardware roll outs, implementations, location changes etc
About You
This role is suited to a Desktop Engineer with 1-2 years experience who is looking for a role that will lift your skills and experience.
Holding a formal IT qualification or working towards.
You hold or are studying towards industry certifications such as ITIL foundation, CompTIA A+, Microsoft MD-102 or similar.
Have prior experience as a Level 1 / 2 Helpdesk support in an MSP or similar sized corporate.
You bring ‘hands on’ experience supporting Windows Servers (10/11) including Active Directory.
Your primary skills and knowledge are with Microsoft products (Azure AD, Azure virtual desktop, SQL Server, Sharepoint & O365).
You have a stable work history where you have honed your skills with the Microsoft technologies as well as ERP and CRM systems.
You are a proactive communicator who shows initiative in the way you perform your role.
*** We ask that all applicants are Australian / New Zealand citizens or be Australian PR Holders *** Sound interesting? Apply below or contact Dean Mumford on 0450 901035 for a confidential discussion.