Desktop Support Engineer

ABOUT US

Desktop Support Engineer – Managed Services (MSP)

About Us
Securelogic is a Melbourne-based Managed IT Service Provider (MSP), delivering proactive IT support, cyber security, and tailored solutions to clients across Australia. As we continue to grow, we’re looking for an experienced and passionate Desktop Support Engineer to join our professional, close-knit team.

This role is perfect for someone who thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is eager to stay ahead of the curve in IT innovation and cyber security.

About the Role
As a Desktop Support Engineer, you’ll play a vital role in supporting our clients across desktops, servers, networks, and cloud technologies. You’ll provide both remote and onsite support, deliver exceptional customer service, and work on a diverse range of technologies.

Your strong troubleshooting ability, proactive approach, and passion for continuous learning will help you succeed and grow with us.

What You’ll Need (Must-Have Skills & Experience)

• Minimum 4 years’ IT support experience, with at least 3 years in an MSP environment ********

• Strong knowledge of Microsoft Windows Server 2016–2025, Active Directory, DNS & Group Policy

• Hands-on experience with Desktop Support (Windows 10/11)

• Solid understanding of network security (firewalls, switches, routers)

• Office 365 / Azure / Entra ID administration

• VMware administration experience

• Network troubleshooting

• Router/Firewall administration across multiple vendors (e.g. SonicWall, Fortinet)

• Ticketing systems and RMM tools expertise

• Valid driver’s licence (onsite client work will be required)

About You

• Excellent communicator with strong customer service skills

• Positive, “can-do” attitude with enthusiasm for solving challenges

• Passionate about technology, IT security, and continuous learning

• Able to work independently as well as part of a collaborative team

• Thrive under pressure and remain calm in high-stress situations

• Formal qualification in IT or a related discipline is desirable

Key Responsibilities

• Deliver high-quality support via phone, remote access, and onsite visits

• Manage and resolve service desk tickets within SLAs

• Provide both proactive and reactive technical support across a wide tech stack

• Assist in designing and implementing technical solutions end-to-end

• Build strong client relationships through exceptional service

• Perform daily system monitoring and administration tasks

• Troubleshoot and resolve complex technical issues

Why Join Securelogic?
You’ll be joining a dynamic and growing MSP where your ideas, skills, and contributions will make a real impact. Our team is passionate, collaborative, and always ready to go the extra mile for our clients. If you live and breathe technology and want to grow in an environment that values innovation and excellence, we’d love to hear from you.

Apply Now
If this sounds like the role for you, click Apply and take the next step in your IT career with Securelogic.