ESP Global Services · Oxford, GBR ·
Level 1 Desktop Support Engineer providing onsite deskside IT support in Witney: troubleshooting Windows PCs, peripherals, and connectivity issues, handling Active Directory tasks, logging tickets, and performing Smart Hands work on network equipment under senior teams' direction.
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Desktop Support Engineer – Level 1
Location: Witney
Salary: £28,000–£30,000 per annum, dependent on experience (An initial contract of 12 months with the possibility of renewal)
Experience: 1–3 years' IT support experience
Build your IT career in an environment where technology really matters
If you have a strong foundation in desktop support and want your next role to offer more than a conventional office IT environment, this is an opportunity to develop your experience.
Working onsite as part of ESP Global Services, you'll provide hands-on IT support to users operating in a complex technical environment. You'll gain exposure to enterprise infrastructure, networking hardware and tightly governed IT processes while developing your skills alongside experienced technical teams.
It's an excellent next step for an early-career IT professional who enjoys solving problems, working directly with users and wants to build broader infrastructure support experience.
What you'll be doing
As a Level 1 Desktop Support Engineer, you'll be one of the first points of technical support onsite, diagnosing and resolving day-to-day hardware, software, operating system and connectivity issues.
Your responsibilities will include:
What we're looking for
You'll ideally have 1–3 years' experience in IT infrastructure, desktop, deskside or end-user support, together with a practical understanding of:
You'll need strong communication and customer-service skills, good troubleshooting instincts and the confidence to work independently while knowing when an issue requires escalation.
The role also involves the physical installation and movement of IT equipment, so you must be comfortable undertaking the normal manual-handling requirements associated with desktop and infrastructure support.
Benefits:
Access to a voucher-based platform on your interests (travel, wellness, sports and more)
Continuous training and access to our ESP Learning Platform with pathways to certification.
About ESP Global Services
ESP Global Services provides IT support and managed services to organisations operating in complex, business-critical environments around the world.
Our engineers work at the point where technology and operations meet, supporting customers across sectors including aviation and other highly operational environments. Joining ESP gives you the opportunity to develop your technical experience within a global service organisation while making a visible difference to the customers and users you support.
Interested in developing your IT career somewhere a little different?
Apply today and take the next step in your technical career with ESP Global Services.
ESP Global Services is an equal opportunities employer. We welcome applications from suitably qualified candidates and make employment decisions based on skills, experience and suitability for the role, subject to any specific legal, regulatory or customer security requirements applicable to the position.
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