Salary: £35,000 - 35,000 per year Requirements: Previous experience within an IT Support, 2nd Line, Desktop Support or Service Desk role Good knowledge of Microsoft 365 Experience supporting Windows environments Knowledge of Active Directory and/or Microsoft Entra ID Confident troubleshooting hardware, software and end-user issues Experience using IT service desk or ticketing systems Good understanding of networking fundamentals including Wi-Fi and VPNs Strong communication and customer service…