Design & Sales Representative

Marsh Kitchen & Bath is seeking a Sales & Design Representative for its Charlotte showroom. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Triad, Charlotte and Wilmington areas of North Carolina. As a member of the team, you will have the opportunity to help customers bring their dream kitchens, baths, and other living spaces to life.

Duties / Responsibilities:

• Provide exceptional customer service and follow-up to builder customers, homeowners, and internal peers.

• Execute the Marsh Kitchen & Bath Dream to Done sales process by greeting and gathering information from prospects, assessing needs, providing creative design concepts to meet needs, and presenting ideas in a compelling way.

• Prepare bids for new business, with an intense focus on sales acumen and recurring revenue streams with builder and remodeling customers.

• Generate design solutions and perspectives for customers using 2020 software.

• Bid materials from outside vendors, including countertops, hardware, glass, and accessories.

• Communicate effectively with customers, suppliers, and other design team members.

• Oversee the work of Design Coordinator, ensuring accuracy in customer order documentation, scheduling, and communication.

• Accept personal ownership of customer satisfaction by resolving issues or inquiries.

• Perform other related duties as assigned by management.