KITCHEN AND BATH DESIGN SPECIALIST

Are you dedicated to providing an excellent customer experience?
Do you enjoy building relationships and rapport with the goal of keeping the customers coming back?

This might be the position for you!

WHY YOU WANT TO WORK WITH US:
• Ashby is a recognized community and LBM Industry Leader in the East Bay
• Strong support system to deliver excellent products and services to our customers to close the deal
• Your opinion and experience matters. We are always looking for ways to improve and welcome your opinion! You don’t even need to take our word for it, check out our 4.4 rating on glassdoor.com

OBJECTIVE:

This position requires that the individual be proficient in design and have an attention to detail. The sales staff of this company is a critical position that will require someone with the ability to multitask and keep a pleasant and professional attitude at all time. This position is a full time Kitchen and Bath Designer position within our retail or outside sales departments. Must be computer proficient with the desire to learn 20/20 Design software program. The right person will enjoy working not only with the public but other designers and trades people. Individual must be able to work independently and assist other team members. The right candidate must be able to correctly manually transfer data from one source to an excel spreadsheet. The individual will be able to read, evaluate, and verify, to assure accuracy, documents such as prints, requisitions, purchase orders, and catalogs for creation of sales orders, info sheets, calc. install sheets, lot order forms, pull prints when necessary, follow the organizational flow of documentation as prescribed; follow all company policies and procedures including, but not limited to company safety policies. Preform other duties as assigned by department manager or supervisor

DUTIES AND RESPONSIBILITIES:

• Greet and assist customers promptly and professionally when they enter the showroom

• Understand/ Interpret Blueprints and Drawings

• Work closely with clients to design kitchens and bathrooms

• Process all estimates, orders and invoices in a correct and timely fashion

• Coordinate any stock material needs or special orders with the appropriate buyers/vendors

• Provide complete and accurate paper work for ordering and receiving special orders

• Communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries, will calls and credit pickups

• Follow through with all appropriate coworkers and vendors with credit returns if special orders are involved

• Getting deposits on all cash special orders (minimum 50%)

• Confirming with accounts receivable that a charge account is in good standing before placing a special order

• Keeping a system that can be followed in your absence with your fellow specialists

• Adhere to relevant health/safety and company policies and procedures

• Treat coworkers professionally

• Answer the phone promptly and professionally

• Get confirmations on special orders and ensure correct product is ordered

• Maintain regular consistent and professional attendance, punctuality and personal appearance

• Keep current on all daily reports including special order returns, delivery and PO dates, missing deposits and OK to fills

• Continue expanding product knowledge of Kitchen and Bath fixtures

• Give input on development of new items and/or vendors

• Follow through with addressing any problems promptly

• Provide excellent customer service

PHYSICAL REQUIREMENTS

• Sit/stand for 8 hours per day

• Must be able to lift/carry 50 lbs. occasionally

• Must be able to push/pull 50 lbs.

• Horizontal reaching is required

• All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing)

• Limited range of motion and physical activity occurring randomly for 8 or more hours per day

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the General Manager, or Owners.

You will be evaluated based upon your performance of the objectives, duties, and responsibilities listed in this job description, accomplishment of other tasks as assigned, as well as adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your Supervisor or the Manager has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.