Title: Database Administrator (DBA) - Oracle
Location: Remote
Role Summary
Sapiens is transforming from a Services-based delivery model to a SaaS and AI-led platform business. This role is responsible for supporting, coordinating, and maintaining Oracle databases across our SaaS-hosted production environments — installation, configuration, troubleshooting, upgrades, performance tuning, backup/restore, security, auditing, production support, and migration — for a multi-tenant/multi-customer platform running on AWS and Azure. We're looking for someone who thinks like a cloud-native operator, not a legacy on-prem administrator, and who can help modernize our database practices as we scale.
Responsibilities
- Administer Oracle 19c+ databases across on-prem, AWS, and Azure — including RAC and Oracle OCI — in a multi-tenant/multi-customer SaaS environment
- Install and configure new versions of Oracle Database Server; maintain database servers and processes, including system health/performance monitoring, to meet customer-facing SLAs for availability and security.
- Independently analyze, troubleshoot, and resolve issues in real time, including participation in an on-call rotation for production incidents.
- Build and maintain automation (scripts, Terraform, Ansible, or equivalent Infrastructure-as-Code) to provision, patch, and monitor databases at scale across many customer instances; document and continuously improve processes.
- Assist developers with complex query tuning and schema refinement.
- Perform scheduled maintenance and support release/deployment activities after hours, within SLA-driven change windows.
- Coordinate with the SaaS/Cloud Operations team on shared infrastructure, capacity planning, and incident escalation.
- Apply AI tools to database administration workflows (e.g., troubleshooting, automation, documentation) and share this expertise with the team.
- Identify, recommend, and promote best practices for multi-tenant data isolation, encryption, and compliance (SOC 2, ISO 27001, GDPR) relevant to hosting insurance client data.
- Mentor team members and share domain/technical expertise.
Experience & Education
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- 4+ years of proven experience in Oracle Database Administration and maintenance.
- 2+ years supporting databases in a multi-tenant or multi-customer SaaS/cloud-hosted production environment.
- "Born in the Cloud" experience strongly preferred — prior work at a company whose products/infrastructure were architected natively for the cloud (SaaS-first), rather than migrated from legacy on-prem systems. This reflects the cloud-native mindset, automation-first habits, and platform-scale thinking we need as we complete our shift from a Services to a SaaS and AI-led model.
- 3+ years' experience in the Insurance/Financial industry preferred
Technical Skills
- Strong Oracle troubleshooting and performance-tuning ability, including TKPROF, EXPLAIN PLAN, OEM, and custom scripts.
- Hands-on experience with backup/recovery using RMAN.
- Experience with Data Pump, Export/Import, SQL*Plus, and SQL*Loader.
- Proficiency in PL/SQL required; PG-SQL a plus. PostgreSQL experience a plus.
- Cloud DBA experience with AWS preferred; Azure/OCI a plus, including managed database services (Amazon RDS, Azure Database).
- Familiarity with Infrastructure-as-Code/automation tooling (Terraform, Ansible, or scripting) for provisioning and patching at scale.
- Familiarity with cloud observability tooling (CloudWatch, Azure Monitor, Datadog, or similar) alongside OEM.
- Working knowledge of Windows and Linux environments.
- Experience with backend design and development.
- Experience migrating data across various RDBMS platforms.
- Hands-on experience using AI tools/assistants in a technical workflow preferred.
Other
- Incident resolution experience, including on-call/SLA-driven support.
- Understanding of multi-tenant data isolation, encryption, and compliance frameworks (SOC 2, ISO 27001, GDPR).
- Understanding of DaaS and SaaS concepts, with hands-on experience in SaaS environments.
- Cloud cost/capacity management experience (right-sizing, storage tiering) a plus.
- Strong communication, accountability, and interpersonal skills; comfortable working cross-functionally in a fast-changing environment.
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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