Customer Delivery Manager
Nokia Group · The Rocks, Sydney ·
- Employment
- Contract
- Category
- Project management
Leads end-to-end execution of Nokia managed services contracts for a designated customer account in Sydney, overseeing service delivery, care operations, case handling, and software upgrade deliveries, while owning revenue, profit, and customer satisfaction.
The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisf…