Customer Delivery Manager
Nokia Federal Solutions · Nokia Federal HQ ·
- Seniority
- Lead
- Employment
- Contract
- Category
- Project management
The Customer Delivery Manager acts as the primary post-sales interface for government clients, overseeing the end-to-end delivery of Nokia wireless network projects. This role manages project financials, delivery performance, and customer satisfaction while coordinating with internal product groups and third-party vendors.
*This position is contingent upon contract award*
Position Summary
We are looking for a Customer Delivery Manager (CDM) to join our team. The CDM position is a post-sales role that is customer facing, representing NFS to government customers. The CDM role entails working directly with end customers and in a consultative manner with other members of NFS (sales/pre-sales etc.), and Nokia business and product groups to deliver customer specific projects involving Nokia’s products. We are looking for a CDM, who has limited to extensive network deployment experience with Nokia wireless networks, encompassing RAN, core and transport.
Company Description
At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission!
Key Responsibilities
- Directs all phases of projects from inception through completion
- Accountable for seamless Customer Delivery (including HW, SW and Services)
- Responsible for NFS contracted business financials (revenues, sales margin, costs and cash collection of HW, SW and Services).
- Executive customer interface for NFS delivery, taking care of overall Customer satisfaction
- Delivery accountability in line with contractual commitments and project handover.
- Accountable for project portfolio performance and services performance reviews.
- For project specific governance, CDM is expected to regularly align with Nokia BG Delivery Managers on project related issues and updates.
- Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with Nokia BG Delivery teams or third-party service vendors, as required.
- Project feedback and escalation. Provides performance feedback on meeting the commitments made by Nokia BGs and third-party service providers.
- Manages and resolves internal and external delivery escalations.
- Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.
- Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers.
- Perform other duties within job scope as necessary.