The Role
This role acts as a vital technical partner to the Business Development and Enterprise Sales teams across APAC. The individual will provide technical expertise throughout the customer lifecycle, including pre-sales engagement, post-sales onboarding, and issue resolution. The primary goal is to accelerate sales opportunities, strengthen customer confidence, and proactively address technical challenges before they impact business outcomes.
Key Responsibilities
Pre-Sales Technical Engagement
- Serve as the primary technical contact for inbound prospect inquiries generated by the Business Development team.
- Conduct technical discovery and qualification sessions to understand customer requirements and align them with the organization's solutions and capabilities.
- Support Solutions Architects by preparing demonstration environments, validating Proof of Concept (PoC) setups, and collecting preliminary logs and diagnostics for more complex technical investigations.
- Develop and maintain technical resources, including FAQs, troubleshooting documentation, and quick-start guides tailored to common sales and business development scenarios.
Customer Onboarding & Post-Sales Support
- Lead the technical onboarding process for new enterprise customers, ensuring successful account setup, access provisioning, and initial adoption.
- Provide Tier 2 technical support for strategic customers during pilot programs and early implementation phases, serving as a trusted technical point of contact.
- Partner closely with Support teams to identify, document, and escalate recurring issues that may affect customer experience, retention, or growth opportunities.
Business Development Collaboration
- Participate in key customer and sales engagements, providing real-time technical guidance on product capabilities, limitations, architecture, and integration approaches.
- Monitor, prioritize, and coordinate technical support requests from high-value prospects and customers within the sales pipeline, ensuring service levels are consistently achieved.
- Share ongoing insights with the Business Development team regarding common technical challenges, customer feedback, market requirements, and competitive observations.
Technical Liaison & Cross-Functional Collaboration
- Act as the advocate for prospects and customers by communicating technical challenges, enhancement requests, and emerging requirements to Product and Engineering teams.
- Investigate, document, and reproduce product defects or platform-related issues, ensuring clear escalation and resolution through the Engineering team.
Requirements
- Bachelor's Degree or Master's in Information Technology, Computer Science or relevant qualifications
- Possesses 2-4 years of experience in Cloud Data Centre
- Knowledge in Neo Cloud services are an added advantage
- Ability to speak fluently in English and Mandarin is beneficial for the purpose of liaising with mandarin-speaking stakeholders
- Able to thrive in a fast-paced environment while liaising with different internal stakeholders
If you feel that you or someone else fits the role, do feel free to apply to this job advertisement or send a relevant updated resume to (HIDDEN TEXT) for a private and confidential discussion. Thank you and speak soon!
EA License: 90C3026 | EA Personnel: R22107188