Cloud IT Support Consultant
Full time / Permanent
Location: Western Canada
Due to continued, robust growth in our SAP Cloud and AWS managed services offering, Vision33 is hiring a Cloud Support Consultant.
The Opportunity
In this role you will work with our TotalCare Support Team to provide Tier 2 client infrastructure support. This role operates within a high-paced, high-volume support desk, responsible for handling a continuous flow of tickets, requests, and escalations across multiple systems and platforms.
The environment requires rapid triage, effective prioritization, and the ability to manage multiple concurrent issues while maintaining service quality and meeting defined SLAs. This role is critical to enabling client operational success and supports our B1 Cloud service for our clients.
Responsibilities are performed under time-sensitive conditions, often involving urgent customer impacting issues alongside routine operational tasks. The role demands strong technical troubleshooting skills, frequent context switching, and the ability to make accurate decisions with limited information.
This role requires working in Pacific Time (PST) hours. Candidates working in Mountain Time (MST) may also be considered, provided they can align with the required working hours.
As a Cloud Support Consultant, you will:
- Manage client incidents end-to-end — from identifying and troubleshooting issues to
resolving complex escalations within Windows and Linux server environments.
- Administer end-user and security profiles across 100+ servers.
- Configure, deploy, and maintain AWS cloud environments, leveraging tools such as
CloudWatch and CloudTrail for proactive monitoring and performance optimization.
- Perform advanced troubleshooting and system restores in AWS, including Windows
Server and SUSE Linux.
- Conduct root cause analyses (RCA) and implement corrective and preventive
measures.
- Develop and maintain automation scripts using PowerShell and Bash to streamline
operations and reduce costs.
- Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
- Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
- Create and maintain internal documentation for support procedures and best practices.
Success in this environment requires:
- The ability to process and resolve a high volume of requests efficiently.
- Strong organizational and time-management skills.
- Comfort working under constant demand and changing priorities.
- Clear, professional communication with both technical and non-technical stakeholders.
- The ability to remain calm, focused, and effective under pressure.
Must-have skills and experience:
- Have a minimum of 5 years of hands-on experience working with AWS cloud environments, with strong troubleshooting and infrastructure support skills.
- Have a minimum of 5 years of experience supporting network infrastructure, including routers, firewalls, and related networking technologies.
- Be a self-motivated and independent problem-solver who enjoys digging into complex issues, taking ownership, and confidently triaging challenges with minimal direction.
- A Bachelor degree or an equivalent combination of education with a minimum of 5 years’ experience working in a client-facing support role.
- Proven experience supporting Windows and Linux systems in mission-critical environments.
- Demonstrated competency in server administration and security protocols.
- Knowledge and exposure configuring routers and firewalls.
- Scripting experience using Python, Bash, Ruby, or Power Shell.
- Familiarity with support ‘best practices’ (e.g. ITIL Framework).
- Experience supporting servers in an AWS (or other cloud environment).
- Knowledge and experience supporting ERP solutions.
Nice-to-have skills and experience:
- Exposure to SAP Business One is an asset.
- Experience with Smartsheet or similar project/task management tools.
- Experience with Zendesk ticketing system.
About Us
At Vision33, we turn business challenges into smarter ways of working. As a global cloud ERP and business solutions partner, we help organizations simplify complexity, unlock growth, and get more value from the technology they rely on every day. Our people bring the expertise, curiosity, and collaboration it takes to deliver real impact for customers around the world.
- Global Team, Real Impact: Join 400+ experts helping customers around the world solve complex business challenges.
- Work That Matters: Help growing businesses improve efficiency, scale with confidence, and build stronger operations for the future.
- Trusted by Customers: Work alongside teams supporting 1,500+ mid-market and enterprise customers as they modernize how they operate.
- A Culture Built on Collaboration: Be part of a people-first team that shares knowledge, supports one another, and celebrates progress together.
At Vision33, you’ll find more than a competitive total rewards program—you’ll find an employer invested in your growth, well-being, and success. For more information on our company please visit our web site at www.vision33.com.