Clinical Program Coordinator (Cherry Hill, NJ)
Neuropath Behavioral Healthcare · Cherry Hill, NJ ·
- Seniority
- Intern
- Employment
- Internship
- Category
- Project management
- Experience
- 3+ years
Who is Neuropath Behavioral Healthcare?
Neuropath Behavioral Healthcare (NPBHC) offers a comprehensive range of therapeutic support services for youth and adults who require treatment for mental disorders, developmental disabilities, and intellectual challenges. Our approach to behavioral health is strengths-based, culturally competent, and individualized to meet the unique needs of each individual we serve. Our team of experienced and compassionate professionals is dedicated to providing high-quality care that promotes healing, growth, and empowerment. Harnessing the power of technology we improve outcomes, increase access to care, and create more efficient processes.
Job Summary:
We are seeking a dedicated and compassionate Clinical Program Coordinator to join our team. As a Clinical Program Coordinator, you will be responsible for coordinating various aspects of behavioral health programs, ensuring their smooth operation and effectiveness. This role requires exceptional organizational skills, strong communication abilities, and a deep understanding of behavioral health services. The ideal candidate will be passionate about improving mental health outcomes and possess the ability to work collaboratively with clinical staff and interns to ensure that programs are delivered effectively and efficiently.
Responsibilities:
- Coordinate daily operational behavioral health program processes aimed at improving mental health outcomes for individuals and communities.
- Assist with administrative tasks related to Case Management and Program Development such as reviewing cases, progress notes, treatment plans, following up with requests
- Consulting on referrals that need additional review
- Review Clinical Progress Notes for grammar, typos, clinical terminology, and clinical format
- Coordinate program activities, including planning and resource allocation, and Internships to ensure program objectives are met.
- Collaborate with internal teams, external partners, and stakeholders to develop and maintain effective relationships in support of program goals.
- Coordinate with Care Managers, Admin, and Clinicians, establishing program directives and training materials, etc.
- Conduct needs assessments and identify gaps in behavioral health services, proposing and implementing strategies to address those gaps.
- Monitor program progress, evaluate outcomes, and prepare regular reports on program effectiveness, utilizing data-driven insights to inform decision-makers.
- Ensure compliance with relevant laws, regulations, and industry standards, including maintaining confidentiality and adhering to ethical guidelines.
- Provide guidance and support to program staff, including training and subject matter knowledge of internal Behavioral Health Platforms.
- Stay informed about current trends, research, and best practices in behavioral health and incorporate them into program development and implementation.
- Develop and maintain program documentation, including policies, procedures, and protocols.
- Collaborate with marketing and communication teams to promote program initiatives and increase community awareness.
- Assist in the development and implementation of multiple internship program policies and procedures
- Manage service intake requests and data entry.
- Coordinate case assignments and service scheduling.
- Triage and escalate client issues to appropriate clinical staff.
- Conduct follow-up/satisfaction checks and ensure resolution.
- Maintain client records and documentation of interactions.
- Adhere to regulatory training and agency policies.
- Provide general operational support as assigned.
- Ensure intake concerns are triaged efficiently.
- Track unresolved service barriers and follow through to resolution.
- Coordinate with Care Managers when service authorization or referral clarification is required.
- Align advocacy efforts with clinical documentation and compliance standards.
- Maintain detailed records of parent interactions and resolutions.
- Support parents in understanding service options, care pathways, and clinical recommendations.
- Navigate complex issues such as service denials, scheduling barriers, and interagency miscommunication.
- De-escalate emotionally charged situations with professionalism and empathy.
- Identify systemic barriers impacting client care and escalate appropriately.
- Ensure that all plans and procedures fully incorporate current safety protocols and guidelines.
- Support the expansion of the advocacy program across all services, integrating safety protocols and best practices.
Requirements:
- Bachelor's degree in a related field.
- Proficiency in data analysis and reporting, with experience using relevant software and tools.
- Knowledge of regulatory requirements and ethical considerations in behavioral health programs.
- Strong leadership and supervisory skills, with the ability to motivate and support program staff.
- Compassionate, empathetic, and culturally sensitive approach to working with individuals and communities.
- Willing to work onsite in Cherry Hill, NJ
- Knowledge of Cyber and PerformCare
- Knowledge of CSOC and DCF Guidelines
- Knowledge of Intensive In-Community (IIC) Therapy - clinical component
- Knowledge of Intensive In-Home (IIH) Therapy - clinical component
- Strong management/leadership skills
- Attention to detail
- Conflict resolution
- Ability to retain information
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At least 3 years of experience in program coordination, preferably in the behavioral health field.
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Strong knowledge of behavioral health services, treatment modalities, and evidence-based practices.
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Excellent organizational, project management, and time management skills.
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Effective communication skills, including the ability to communicate complex ideas clearly and concisely to diverse audiences.
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Ability to work collaboratively with multidisciplinary teams and stakeholders.