Claims Quality Assurance Consultant

The Role:

As a Technical Assurance Consultant, you'll be at the heart of shaping a world-class Motor Claims Technical Assurance QA program. From conducting Quality Assurance on our customer interactions and suppliers adherence, you'll uncover what's working, what's not, and what could be better - then make sure the right people know about it. With a sharp eye for compliance, technical precision, and process improvement, you'll turn insights into action across the Claims value chain. If you thrive on making things better and love the challenge of keeping standards high, this is the role for you.

Position Accountabilities:

• Technical Quality Assurance: Ensure unbiased, consistent adherence to Motor Claims standard operating procedures, actively monitoring and reviewing claims processing across the claims value chain with technical precision.
• Technical Expertise: Bring deep expertise across the motor claims value chain — from supplier management to regulations — while staying ahead of industry changes and driving cost-effective outcomes.
• Team Performance Improvement: Champion continuous improvement by identifying technical skill gaps, process enhancements, and learning opportunities that boost efficiency and deliver better claim outcomes.
• Performance monitoring and technical reporting: Monitor team and supplier performance against SOPs using assurance frameworks, analyse trends, and deliver accurate reports with actionable insights to drive data-informed decisions and targeted technical training.
• Stakeholder collaboration and Communication: Build strong relationships across stakeholders — from leaders and suppliers to trainers and consultants — to drive alignment, knowledge sharing, and swift resolution of technical challenges.
• Risk Management: Identify and report procedural breach risks that could impact customers, operations, reputation, or regulatory compliance.
• Time and Resource Management: Efficiently manage time and resources to meet QA objectives and prioritise workload effectively.

What experience you’ll bring:

• 3-5 years’ experience in Motor Claims & Assessing, Motor Supply Chain and / or 3–5 years’ experience in a technical auditing or process improvement role.
• Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims.
• Excellent analytical, problem solving and decision-making skill.
• Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.
• Demonstrated ability to effectively engage, influence and develop others.

Our Perks:

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.