Business Analyst

The role
A great opportunity has come up to join our CIS team as a Business Analyst! It's a 6 month secondment covering maternity leave and a fantastic chance to get some hands on experience in a dynamic team, grow your skill set and really make your mark at Auto & General.

As the CIS Business Analyst, you will play a pivotal role within the CIS team, reporting to Senior Manager, Technology Solutions. Your primary purpose will be to drive data-informed decision-making and operational efficiency across the CIS Business. This encompasses the end-to-end lifecycle of reporting solutions, from strategic planning and requirements gathering to facilitating development, implementation, and ongoing maintenance.

A key aspect of this role involves project managing the successful delivery of new initiatives. You will be instrumental in leading these projects, ensuring they are delivered on time, within scope, and to the highest quality standards. This includes defining project objectives, managing stakeholders, coordinating resources, and overseeing the entire project lifecycle from inception to successful deployment.

This is an in-office role, based in Kawana on the Sunshine Coast.

What you’ll be doing
As a team member within CIS, we expect you to role model the values, driving results and outcomes with high levels of integrity and effort. It is expected that you will demonstrate commercial discipline, challenger ambition, effective risk management and a ‘One Team’ mindset. You will be accountable for:

• Data Analysis & Insights: Conduct in-depth data analysis, including daily extracts and manipulations, to identify trends, improvement opportunities, and compile comprehensive summaries and comparisons for strategic decision-making.
• Data Integrity & Quality Assurance: Ensure the ongoing integrity and accuracy of data, promptly reporting any inconsistencies and conducting regular system testing and analysis to maintain high data quality.
• Process Optimisation & System Understanding: Develop and implement efficient processes and systems to maximise performance, leveraging a thorough understanding of the end-to-end processes of all of the CIS operating systems.
• Stakeholder Collaboration & Reporting Strategy: Collaborate effectively with the leadership team and service providers to define and deliver the required level of reporting, building highly effective working relationships with all key internal and external stakeholders.
• Compliance & Regulatory Adherence: Ensure strict compliance with all industry-specific Acts, Codes, and Regulations, as well as company policies and procedures.
• Risk Management & Culture: Proactively identify and report potential risks or inadequate controls related to compliance or operational risks, championing a robust culture of risk and compliance across the division.
• Reporting Solutions: Lead end-to-end delivery of management information reports, gathering requirements, maintaining, and improving reports.
• Policy & Training Compliance: Maintain continuous awareness, understanding, and compliance with all Company policies and procedures, including the timely completion of mandatory training.

What experience you’ll bring

• Proven Experience: Demonstrated experience (e.g., 2+ years) in a Business Analyst, Data Analyst, or Project Analyst role, with a strong focus on reporting, data analysis, and project delivery.
• Reporting & BI Tools: Advanced proficiency in reporting tools and Business Intelligence (BI) platforms (e.g., SQL, Power BI, Excel, Quicksite) for data extraction, manipulation, analysis, and visualisation.
• Data Analysis: Strong analytical skills with the ability to collect, organise, analyse, and disseminate information with attention to detail and accuracy. Experience in identifying trends, patterns, and insights from complex datasets.
• Requirements Gathering: Demonstrated ability to elicit, analyse, document, and validate business requirements from diverse stakeholders, translating them into technical specifications for solutions.
• System Knowledge: Experience working with and understanding end-to-end processes of various operating systems and business applications.
• Stakeholder Management: Excellent interpersonal and communication skills (written and verbal) with the ability to build rapport, influence, and effectively communicate technical concepts to non-technical stakeholders at all levels.
• Problem Solving: A proactive and innovative approach to problem-solving, with the ability to identify issues, propose solutions, and drive continuous improvement.
• Compliance & Risk Awareness: Understanding of compliance frameworks, data governance principles, and operational risk management.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.