Change Delivery Manager

About the Role

This role requires a strategic leader with a strong foundation in business analysis. You'll be responsible for translating complex business needs into actionable solutions, ensuring projects deliver tangible value. This involves:

• Leading and influencing stakeholders: You'll work closely with teams and stakeholders to understand their needs, build consensus, and drive projects forward.
• Translating business needs into technical solutions: You'll use your strong analytical skills to define requirements, identify opportunities, and ensure solutions align with business objectives.
• Championing agile methodologies: You'll be comfortable working in a fast-paced environment, adapting to change, and driving continuous improvement.

Position Accountabilities

• Effectively lead a team of Business Analysts, including:
  • Coordinating which initiatives are assigned to each Business Analyst
  • Recruitment of Junior Business Analysts and Business Analysts for the team in collaboration with the BA Centre of Excellence;
• Gather system and process requirements and design innovative solutions to business problems, which may involve:
  • Facilitating workshops and engaging with relevant stakeholders and subject matter experts;
  • Conducting field & desk research, e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics
  • Developing business process maps to ensure clarity around process for all stakeholders
• Deliver a quality outcome through the effective management of issues, change requests and testing, including:
  • Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
  • Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
• Contribute to project and program delivery by:
  • Ensuring all documentation reflects business understanding and adheres to A&G guidelines, including our definition of done
  • Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end-to-end delivery team.
• Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively through:
  • Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
  • Participation and contribution to the Auto & General Business Analysis Community of Practice and Centre of Excellence where applicable.
• Ensure changes are effectively supported once implemented, including:
  • Policy, procedure and training material/user guides as appropriate;
  • Ensuring the Support & Testing Team has the necessary knowledge to support the change.

What experience you’ll bring;

• Minimum of 3-5 years of experience in Business Analysis in a transformation program of work and an agile delivery environment;
• Minimum of 2 years in a leadership role
• Proficient skills in business process modelling, As-Is/To-Be process mapping and data models;
• Previous experience working within regulated environments is highly beneficial;
• Effective stakeholder management: the ability to collaborate and bring together different viewpoints and expectations to drive towards an optimal outcome
• Decisive in nature with the ability to think on your feet and make strong recommendations based on your commercial experience
• Strong problem-solving skills; comfortable with managing change, complexity and ambiguity.
• Highly developed written and verbal communication skills.

The benefits of working with us

• Location - This role will be based in our Toowong office.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.