Business Systems Analyst

The Opportunity

Customer order technical and workflow knowledge used to conduct complex, thorough, and technical analysis of management systems, workflows, and requirements within Infor M3. Responsible for the understanding and documentation of these functional requirements in order to clearly identify user requirements and business processes. Acts as a change agent to support user compliance and understanding of new processes.

The Role

• Key stakeholder and process owner of areas within Infor M3, specifically relating to Customer Order entry and all its related supporting processes:
• Includes CO data retrieved from/going to external applications
• Understanding of sell price calculations, sell price matrices, and CO configuration across all M3 modules
• Acts as the subject matter expert for CO workflows, driving improvements and ensuring system integrity
• Meet monthly with assigned Business Unit Leaders; act as a business partner to the assigned Business Units
• Initiate and/or attend sessions to describe new systems for the purpose of enhancing business processes, operations, and information process flow
• Review and analyze the effectiveness and efficiency of existing customer order systems and develop strategies for improving or further leveraging these systems
• Continuously analyze current order management processes and user requirements to develop solutions
• Recommend modifications to Business Leaders that will improve effectiveness and increase the capability of operating systems
• Assist in project feasibility studies by collecting and providing technical details and requirements, verifying system capabilities, and analyzing required modifications
• Define the application and objectives of the system(s), aligning user requirements with standard applications and identifying correct setup and/or modifications to match business needs
• Develop workflows and detailed overviews related to the customer order system(s)
• Support IT staff, end-users, and management with errors that occur. Investigate issues, determine causes, and provide or implement fixes. Prepare and maintain tickets with the ERP provider for issues beyond the BSA’s ability to resolve
• Work collaboratively with other BSAs and validate changes/new processes developed by other BSAs
• 10% travel may be required
• Some after-hours work may be required

The Candidate

Education: College Diploma or University Degree in Business Administration, Supply Chain, Information Technology, or equivalent experience is an asset.

Work Experience: 2–3 years in a business systems analyst role, preferably with a focus on customer order management or ERP systems.

Ideal for candidates with existing Infor M3 CO experience seeking to expand their role in system ownership and process leadership.

Knowledge & Skills:

• Bilingual in English and French (spoken and written) is an asset
• Strong working knowledge of ERP systems; Infor M3 experience is strongly preferred
• Ability to identify and integrate solutions into systems to support business needs

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.