Business Systems Analyst

Our History:

The Storyteller Overland vibe started out as a drawing on a restaurant napkin in 2017 illustrating a desire to help people live more adventurous lives. Back then, very few had ever heard of an adventure van, and some at the restaurant table with Founder Jeffrey Hunter had doubts it would ever sell.

The company officially launched in 2018 with a humble yet confident team of seven employees. Over the next year, we worked on launching our MODE 4x4 and finding dealer partners to work with, and finally, the dream was turning into a reality.

We’ve been fortunate to be full speed ahead since then. We’ve added sister companies to our galaxy and built out quite the impressive team – hopefully you included. We hit 500 vans built, then 1,000, then so many more that these milestones became difficult to keep track of. We’ve added new vehicles to our lineup and have built a massive community of like-minded adventurers that also continues to grow.

Today, Storyteller Overland is the most expansive adventure vehicle company in North America built on an authentic spirit of adventure, a passion for exceptionally well-crafted rigs, and a deep love and affinity for the community of owners we serve.

As we reflect on our history, though, we remind ourselves that our best ideas are still ahead of us, not behind us. Here’s to saying yes to the next grand adventure!

Our Culture:

We are proud to have a values-based culture, which means we focus less on rules & transacting and more on values & transforming. Our goal is to create workplaces and spaces where great people can do great things to thrive and flourish both professionally and personally.

Role Overview:

Storyteller Overland is looking for a Business Systems Analyst to support our business systems and IT operations. You'll work closely with our Business Systems Manager to help administer the core platforms that run our business — NetSuite, Airtable, HubSpot, Zoom, and Shopify — while also getting hands-on exposure to our data and automation stack, including Claude, n8n, Power BI, and SQL.

This is a great opportunity for someone early in their systems/IT career who wants to build real depth across ERP, CRM, and workflow automation tools at a fast-moving manufacturing company, with room to grow into more advanced data and automation work overtime.

General Responsibilities:

Business Systems Support (60%)

• Learn and help administer NetSuite (ERP), Airtable (operational data hub), HubSpot (CRM/marketing), Zoom, and Shopify
• Support day-to-day configuration, troubleshooting, and user support requests across these platforms
• Assist with license and seat management — provisioning, deprovisioning, and right-sizing user access across all business systems
• Help maintain data integrity and basic governance across connected systems

IT & Hardware (20%)

• Set up new hardware for incoming employees (laptops, peripherals, accounts)
• Manage basic user account lifecycle (onboarding/offboarding) in coordination with IT and People & Culture
• Field and triage internal support tickets/requests

Growth Track: AI & Data Tools (20%)

• Opportunity to support administration of Claude (Anthropic), n8n (automation), Power BI (reporting), and SQL-based data infrastructure
• Assist with monitoring existing automated workflows and reports
• Learn basic SQL for troubleshooting and light data pulls
• Potential to grow into building/maintaining automations and dashboards as skills develop

Cultural Alignment:

• Contribute to the overall success of the Tech Services team through collaboration, cooperation, and a service-first mindset
• Perform additional responsibilities and special projects as assigned in support of departmental and organizational objectives

Work Schedule:

• Administrative: Operating hours are generally 8 a.m. to 5 p.m. M - F

Qualifications/Skills:

ERP & CRM Systems Experience, Technical Aptitude & Systems Learning Agility, Analytical & Complex Problem Solving, High Attention to Detail & Data Accuracy, Business Process Improvement & Automation, Systems Administration & Troubleshooting, Data Management & Governance, Organization & Prioritization, Verbal & Written Communication, Active Listening & Relationship Building, Cross-Functional Collaboration, Service-Oriented Mindset

Education and Experience:

• 1–3 years of experience in IT support, systems administration, business operations, or a related field (internships count)
• Comfortable learning new software platforms quickly and independently
• Strong attention to detail — this role touches licensing, access, and data that other teams depend on
• Basic understanding of spreadsheets/databases; SQL or scripting exposure is a plus but not required
• Good communicator — you'll be the point of contact for a lot of "how do I..." and "can you set up..." requests
• Interest in AI tools and automation is a strong plus
• Bachelor's degree in a related field preferred, not required
• Prior exposure to NetSuite, HubSpot, Airtable, or similar SaaS platforms a plus+++
• Basic scripting or automation experience (n8n, Zapier, Power Automate, etc.) a plus

Scorecard:

• Competencies: People Service Excellence, Technical & Systems Apptitude, Analytical Problem Solving, Learning Agility & Curiosity, AI-Enabled & Automation Mindset, Attention to Detail & Data Integrity, Process Improvement & Optimization, Customer & Service Orientation, Communication & Relationship Building, Ownership & Execution
• Position Mission: Enable the business through reliable, efficient, and scalable technology solutions while providing exceptional service to our internal customers. Leverage systems, data, automation, and emerging technologies to solve problems, improve processes, and help teams work smarter and more effectively.
• Anticipated Outcome: Deliver reliable, integrated, and continuously improving business systems that enhance operational efficiency, data integrity, and the internal customer experience.

Physical Requirements:

Candidates should be prepared for the following:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, and bending when collaborating with production or inspecting physical prototypes
• Ability to use hands and fingers for detailed computer work, writing, and handling technical drawings or small parts
• Visual acuity to read technical documents, engineering drawings, and computer screens
• Ability to occasionally lift up to 25 pounds, such as physical prototypes, tools, or materials (if visiting the production floor or handling components)
• Hearing and verbal communication skills to participate in team meetings, give instructions, and explain design concepts
• Mobility to move around an office, shop floor, or prototype lab in a safe manner

It's important to note that this job primarily involves office-based work, and the physical demands are generally minimal. Accommodations will be provided as needed to ensure the comfort and well-being of employees in accordance with applicable laws and regulations.

Exemption Status: Exempt