System Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

A successful System Analyst works collaboratively within a team environment, providing essential support for system implementation, configuration, and maintenance. This role requires strong analytical skills, technical knowledge, and the ability to understand business requirements while translating them into system solutions. The ideal candidate demonstrates initiative, problem-solving abilities, and a commitment to continuous learning in a fast-paced environment.

Responsibilities:

• Manages multiple assignments and priorities while maintaining quality standards
• Understands business and system requirements and ensures that assigned requirements are met in a timely and accurate manner
• Liaisons with Project Managers, Client Managers, Technical Managers, Infrastructure teams, and Developers regarding client projects and implementation demands
• Performs analysis of business requirements and produces system specifications and configuration designs as needed
• Ensures quality control and service standards are met for all assigned activities, including system testing and validation
• Identifies inefficiencies in team processes and workflows; proposes and implements appropriate improvements
• Participates in system implementation projects, assisting with configuration and customization of systems to meet client requirements
• Works effectively as a team member on implementation and support projects
• Attends training sessions to build knowledge of organizational, industry topics, and emerging system trends
• Assists with special projects and other tasks as required

Core Qualifications & Required Skills

Education & Experience:

• Post-secondary education in Information Technology, Business Analysis, or related field
• 1-2 years of relevant experience in system implementation, analysis, or technical support
• Experience with benefits administration systems or similar enterprise applications is preferred

Technical Skills:

• Strong foundational understanding of system configuration and implementation principles
• Intermediate SQL skills – ability to query databases and understand data relationships
• Experience with the following:
  • ASP.NET, ASP, Python, JavaScript, HTML and CSS
  • Content Management Systems (Sitefinity, Drupal, WordPress, Joomla, or similar)
  • Database management or system configuration tools
• Ability to read and interpret technical documentation
• Basic understanding of web development or system architecture concepts
• Familiarity with testing tools and QA processes
• WCAG 2.2 accessibility standards knowledge – ability to code and test for web accessibility compliance

Professional Skills:

• Dedicated team player who demonstrates initiative and independence
• Excellent time management skills with the ability to manage multiple assignments simultaneously
• Flexible, adaptable, and assertive in approach to problem-solving
• Strong analytical and critical thinking abilities
• Exceptional customer/stakeholder focus with professional demeanor
• Excellent written and verbal communication skills
• Strong organizational and problem-solving abilities
• Ability to understand complex business requirements and ask clarifying questions
• Proactive mindset with willingness to learn and grow

Language Skills:

• Fluent in English (required)
• Bilingual in French and English is an asset

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.