Business Systems Analyst, Retail Alternatives

SUMMARY
The Business Systems Analyst - Retail Alternatives is responsible for supporting and administering transfer agent system functions, with an emphasis on specific output or services.

KEY ACCOUNTABILITIES
SYSTEM SUPPORT

Documents Broker Dealer and Third-Party Financial Technology (FinTech) requirements and maintains a recordkeeping system to meet client and firm needs.
Monitors and documents technology needs for each firm, custodian, or FinTech relationships.
Ensures all are working correctly and enhances their support technology if needed.
Keeps cross references and control procedures around each firm and FinTech’s unique requirements.
Escalates file failures or remediation needed on issues between Ultimus and the firms and FinTechs.
Automates the manual steps that Ultimus associates are performing when logging into the FinTechs.
Coordinates media pushes through sFTP to firms that require it.
Coordinates opening the necessary tasks to ensure large firm or FinTech Corp Action events, or FinTech clean ups on the Alts side are managed successfully across the teams.
Implements procedures that ensure periodic clean up and controls are implemented for key data elements that are required for the firms and FinTechs.
Coordinates and implements controls that ensure the purchase and the redemption warehouse calendars for periodic products are accurate and up to date.
Assists Dealer Services with Repurchase and Tender communication and announcements to the firms and FinTechs.
Develops and turns on reporting to feedback to firms and FinTechs as required to support their business.

WORKING RELATIONSHIPS

Develops a strong relationship and consistent ongoing communication with top 10-20 firms and FinTechs in the Retail Alternatives industry.
Publishes executive updates internally, and marketing updates, and communication to these firms on a reoccurring basis to show Ultimus’ partnership and advancements on their behalf.
Partners across Operations and Dealer Services to ensure all Firm and FinTech service needs are being met.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in business administration, information technology, or related field.
0-3 years of mutual fund industry experience.

Equivalent education and experience will be considered.

KNOWLEDGE

Shareholder recordkeeping systems, reporting processes, and data delivery mechanisms.
Microsoft Office Suite.
Adobe Acrobat.

SKILLS AND ABILITIES

Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.