Business Systems Administrator

The Business Systems Administrator is responsible for administering and optimizing Leap Sales Pro, Salesforce, Tableau, Five9, Siro, and Ingage systems to support sales, customer service, and production teams. This role administers user access, reporting, dashboards, data quality, and business process improvements to drive efficiency and performance.

Key Responsibilities

• Administer and support Salesforce, including user management, security, workflows, dashboards, and reports.
• Manage Tableau reports, dashboards, and KPI scorecards for leadership teams.
• Data warehouse and connected systems administration
• Administer Five9 contact center platform, including user provisioning, call routing, campaigns, and performance reporting.
• Leap SalesPro user support, pricing changes and contract updates.
• Troubleshoot system issues and coordinate with vendors when necessary.
• Analyze business processes and recommend improvements through automation and technology.
• Maintain data quality standards across CRM and contact center platforms.
• Develop operational reports and provide insights into sales productivity, customer engagement, and agent performance.
• Support integration between Salesforce, Five9, and other business systems.
• Train end users and create system documentation.

About Expo Home Improvement

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers since 2006. We are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to Work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.