Business Systems Administrator

About RightNow Media

RightNow Media’s mission is to work with the global church to inspire people to love others before self and Christ above all. We serve the global church by providing streaming video resources that inspire and equip people to disciple and love others—at home, at work, at school, and in their communities. We value family, hard work, teams, and the power of stories. And we love the church.

We are proud to say that we have been a Certified Best Christian Workplace by the Best Christian Workplaces Institute for the past six years.

Summary of Position

The Business Systems Administrator helps RightNow Media build, maintain, and improve the business systems that run daily operations — with Salesforce at the center, alongside the connected tools that support billing, scheduling, and related workflows.

This role focuses on hands-on configuration, automation, integration upkeep, and documentation. Partnering with the business analyst and the Director, the Administrator helps define, build, document, and maintain solutions, and keeps the platform healthy, reliable, and well-documented.

This is more than a ticket-closing role. The Business Systems Administrator helps ensure the organization's core systems are dependable, sustainable, and continually improving.

Essential Duties and Responsibilities

Configuration & Solution Build

• Build and configure solutions in Salesforce — Flows, data-model changes, security, and configuration
• Work with the team to define solutions in discovery, then build them into well-structured, maintainable configurations
• Treat automation and configuration as maintained products, with clear documentation and lifecycle management

Integration & Platform Health

• Maintain healthy integrations between Salesforce and connected systems (billing, tax, scheduling, and others)
• Monitor, troubleshoot, and resolve platform and integration issues
• Own routine release management and sandbox work for assigned systems

Documentation & Standards

• Document configurations, automations, and integrations in the system of record so knowledge is shared and durable
• Follow change-management, testing, and access-governance standards
• Regression-test changes against the automations they touch before release

Support & Business Partnership

• Serve as second-line support for requests that go beyond day-to-day administration
• Partner with the business analyst and stakeholders to deliver reliable, well-understood solutions
• Balance responsiveness to requests with consistency in standards and platform stability

Skills and Educational Requirements

• 2–4 years of hands-on Salesforce administration and build experience
• Proficiency with Flow, the data model, page layouts, and the security/permission model, plus configuration-level integrations
• Salesforce Administrator certification, or equivalent demonstrated experience
• Strong documentation and change-management habits
• Comfort working with ambiguity and evolving needs — helping shape solutions collaboratively rather than executing from a finished spec
• High attention to detail and a collaborative, service-minded approach to supporting internal teams
• Bachelor's degree in a related field, such as Information Systems, Business, or similar, preferred

Preferred Qualifications

• Salesforce Platform App Builder certification
• Experience with subscription/billing (e.g., Chargebee), tax (e.g., Avalara), scheduling (e.g., Calendly), or comparable SaaS integrations
• Experience maintaining integrations across multiple business systems
• Familiarity with change-management, testing, or release-management practices
• Interest in growing across additional business platforms over time
• Experience using AI tools to support build, documentation, troubleshooting, or workflow efficiency

Organizational Relationship

This position is part of the Business Technology function within the broader Data & Business Technology Organization. The Business Systems Administrator reports to the Senior Director, Data & Business Technology and works closely with the business analyst, the Data Platform and Analytics teams, and business stakeholders across RightNow Media.