Business & Reporting Analyst

About the Role

You'll own the end-to-end reporting lifecycle across our contact centre's telephony and digital channels, transforming raw data into reliable datasets, uncovering actionable insights, and presenting compelling narratives that influence strategy at every level.

This role sits at the intersection of data engineering, analytics, and storytelling. You'll build the foundations, discover what matters, and make it land.

What You'll Do

• Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.

• Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.

• Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.

• Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.

• Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.

• Champion data governance – Uphold standards for data quality, lineage, documentation, and access controls across all reporting assets.

What You Bring;

Technical excellence

• Bachelor's degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field

• Strong SQL skills: complex queries, performance optimisation, production troubleshooting

• Power BI expertise: DAX, M language, semantic modelling, RLS, deployment

• Experience with cloud data platforms (Google BigQuery or similar)

• Proficiency in Excel, Power Query, and dimensional data modelling

• Understanding of CI/CD principles and version-controlled deployment

• Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace

Analytical edge

• Proven experience in reporting, data analysis, or data engineering

• Strong data visualisation and dashboard design capabilities

• Understanding of data governance principles

• Interest in AI-assisted analytics and automation tools

• Python or scripting experience (desirable)

Communication & collaboration

• Ability to translate complex findings into clear, audience-appropriate narratives

• Strong stakeholder management across cross-functional teams

• Analytical problem-solver with a creative mindset

• Self-directed with ability to thrive in fast-paced environments

Our Perks

• Location - This role will be based in our Toowong office.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.