Business Credit and Collections Analyst (Hybrid Schedule)

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Provides analyses for data to support decisions and planning to address customer balances and ultimately Bad Debt expense. Responsible for extracting data insights from the customer bill journey through payment, payment plans and/or write-off for all operating companies. Utilizes data analytics and working collaboratively with the operational functions, they will assess areas of opportunity and propose process changes that will reduce the risk of write-offs and aged Accounts Receivable. Provides data analysis for regulatory filings and/or responses, projects for system enhancements and collaborates with accounting to provide monthly or annual metrics and analyses to assist with budget planning.

Essential Functions:

• Develop complex queries and perform detailed analysis of Customer Information Systems/SAP data to support collections activities, accounts receivable management, and operational decision-making.

• Investigate, track, and resolve data and system issues impacting collections performance, partnering closely with the IT team and other business stakeholders.

• Design, develop and maintain data management tools, analytical databases, data dictionaries, and documentation.

• Utilize Power BI to enhance data-driven decision making and implement automation of recurring reports.

• Monitor and analyze collections performance, and accounts receivables trends, and provide actionable recommendations to improve collections and ensure high quality of service to Eversource customers.

• Collaborate with various business groups within Eversource to gather requirements and support data requests.

• Prepare presentations, reports, and analysis on business cases to support strategic initiatives and operational improvements.

• Reviews policies, procedures and regulatory filings and recommend changes to ensure compliance with state and federal regulations.

• Develop forecasts and analytical models to support Credit and Collections planning, resource allocation, collection strategies, disconnect notices, field orders, and associated costs.

Qualifications:

Technical Knowledge/Skill:

• Strong experience with data querying, extraction, and manipulation using SQL or similar database query languages required.

• Experience working with enterprise systems and large-scale databases; SAP experience preferred.

• Advanced data analysis and reporting skills, including experience working with large, complex datasets from multiple systems and data sources.

• Analytical skills: ability to translate analytical results into actionable recommendations for improvements.

• Experience developing and maintaining dashboards, reports, and visualizations using Power BI or similar business intelligence tools.

• Familiarity with emerging analytics and Artificial Intelligence (AI) tools, to leverage AI to improve data analysis, reporting efficiency, process automation, and business insights.

• Experience with statistical analysis, forecasting and predictive modeling is a plus.

Education:

• Bachelor’s degree in computer science, engineering, business related field or equivalent experience

Experience:

• Five (5) plus years of related experience in Data analysis along with the use a variety of skills, including statistical analysis, database design, and communication.

#LI-ES3

#custajd