Business Continuity Analyst – Operational Resilience & AI Automation

Career Category

Information Systems

Job Description

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission--to serve patients living with serious illnesses--drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business Continuity Analyst – Operational Resilience & AI Automation

What you will do

Let's do this. Let's change the world. In this vital role, you will primarily support the modernization and continuous improvement of the Business Continuity (BC) program while developing foundational knowledge of Disaster Recovery (DR) processes. You will serve as the primary analyst for business continuity activities and partner with the Disaster Recovery team to triage, coordinate, and support technology recovery initiatives as needed. You will support the modernization of the Business Continuity program through continuous, intelligence-driven readiness across critical processes, systems, dependencies, and AI-enabled workflows. You will help develop and improve BC strategies, plans, testing activities, risk assessments, and program processes that strengthen operational resilience and minimize the impact of potential disruptions.

• Provide input and feedback on Global Business Continuity and Disaster Recovery Services strategy, requirements, standards, procedures, processes, training, templates, tools, metrics, and reporting.
• Support and collaborate with business clients, IT, operations, risk management, and global virtual teams in the development and improvement of business continuity and disaster recovery plans.
• Support Business Continuity (BC) process analysis, including stakeholder engagement, Business Impact Analysis (BIA), BC plan development, quality assurance, dependency mapping, continuous improvement, and operational resilience initiatives.
• Develop working knowledge of Disaster Recovery (DR) processes and provide initial analysis, triage, coordination, and support for DR planning and recovery activities, escalating complex technical recovery activities to DR specialists when appropriate.
• Support dependency mapping of vendors, suppliers, technology, resources, and other factors that influence BC/DR readiness, recovery objectives, and program outcomes.
• Support the replication of the BIA and Business Continuity Plan (BCP) using Agentic AI, ensuring outputs connect critical data, dependencies, and other considerations that influence plan creation and maintenance.
• Support the identification and visibility of Key Computerized Systems (KCSs) and Critical Systems using Agentic AI.
• Support continuous analysis of KCSs and Critical Systems, including when new platforms are added to the enterprise, to identify plan updates, dependency alerts, notifications, gaps, opportunities, and required changes.
• Support the quality, flow, and contingency planning of established AI-enabled and Agentic AI processes, including fallback, override, recovery, and escalation considerations.
• Support Business Continuity and Disaster Recovery exercises, coordinating cross-functional participation and documenting outcomes, lessons learned, and improvement actions, including planning meetings, milestone documents, and exercise-related deliverables.
  • Exercise outcomes
  • Achieved Recovery Time (ART) and Achieved Recovery Point (ARP), where applicable
  • Action Items
  • Lessons Learned
  • Guidance and governance to meet requirements
• Support Business Continuity and Disaster Recovery testing activities, ensuring alignment between business processes and technology recovery capabilities.
• Research, interpret results, analyze data, and present information to technical and non-technical stakeholders to inform continuous improvement of BC/DR program standards, procedures, processes, training, templates, tools, metrics, and reporting.
• Assist teams with continuity and documentation tools in support of BC/DR planning, exercises, reporting, and program record maintenance.

Authority

• Advises management and team members on matters pertaining to BC/DR process maturity, operational resilience, dependency visibility, and AI-enabled program modernization.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek should have these qualifications.

Basic Qualifications:

• Bachelor's degree and 2 to 6 years of experience in Risk Management, Information Systems, Computer Science, Business, or a related field and Agentic AI principles, with the ability and willingness to learn and apply emerging technologies to Business Continuity and Disaster Recovery processes.

Preferred Qualifications:

• Degree educated in a business-related, information systems, computer science, risk management, or related subject.
• Strong/proven project management skills to meet deliverables and goals.
• Familiarity with Business Continuity principles and working knowledge of Disaster Recovery concepts.
• Experience supporting BC/DR plan development, process analysis, dependency mapping, testing activities, risk assessments, and operational resilience initiatives.
• Experience using automation, AI, or Agentic AI to improve business processes, planning activities, workflow efficiency, or operational resilience.
• Experience applying AI or Agentic AI for plan replication, process mapping, dependency analysis, reporting, or exercise generation.
• Experience integrating automation or Agentic AI across multiple platforms to collect information, generate insights, or orchestrate workflows.
• Experience developing or supporting AI-enabled workflows, including fallback, override, recovery, and escalation processes.
• Experience helping ensure policy and standard compliance for AI or Agentic AI builds.
• Excellent written and oral communications skills.
• Ability to analyze data and present information to a range of technical and non-technical stakeholders.
• Self-motivated with strong learning agility, initiative, and follow-through.
• Excellent analytical and troubleshooting skills.
• Ability to work effectively with global, virtual teams and independently manage multiple priorities in a fast-paced environment.

Competencies

• Leadership - Must have experience leading, influencing, or supporting the efforts of diverse teams.
• Approachability - Must enjoy and feel comfortable building rapport and collaborating with diverse individuals.
• Creativity - Must produce new ideas through adaptability to make business continuity, disaster recovery, and AI-enabled resilience concepts relevant and relatable to staff around the globe.
• Action Oriented - Must be highly motivated and move quickly to recognize and resolve issues.
• Drive for Results – Must take ownership and set high expectations for self and the program while working diligently to achieve results with a systems and automation mindset.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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