Business Analyst Utilities
Peachy Cypher Pty Ltd · Melbourne VIC ·
- Work mode
- Hybrid
- Seniority
- Senior
- Category
- Business analysis
- Salary
- AUD 100 – 110 / hour
Senior Business Analyst in energy utilities owns requirements for billing, metering, and customer lifecycle, translating complex scenarios into specs for CIS platforms like Gentrack Velocity.
Salary: $100 – $110 per hour
ABOUT THE ROLE
We are looking for a Senior Business Analyst with deep Utilities domain expertise across energy retail and telecommunications. The ideal candidate brings strong knowledge of end-to-end utility business processes and has worked on CIS/billing platforms — with hands-on experience in Gentrack Velocity highly regarded.
KEY RESPONSIBILITIES
• Own requirements analysis and documentation across core utility domains - billing, metering, customer lifecycle, market transactions, payments, and credit management.
• Deep understanding of end-to-end energy retail processes - Customer Onboarding, Meter-to-Cash, tariff structures, network charges, and settlement.
• Support compliance with Australian energy market frameworks, AEMO market procedures, MSATS/CATS transaction flows, and B2B messaging.
• Analyse complex billing scenarios - consumption-based billing, adjustments, rebills, concessions, and final bills - and translate these into clear functional requirements.
• Work across metering processes - meter reads, MDS/MDM data flows, interval data validation, and their downstream billing impacts.
• Translate business requirements into functional designs, process maps, and configuration specifications for CIS/billing platforms including Gentrack Velocity.
• Lead UAT planning, test scenario development, defect triage, and business sign-off.
• Engage stakeholders across operations, regulatory, and technology teams throughout delivery.
REQUIRED SKILLS & EXPERIENCE
• 5–8 years of BA experience in the Energy/Utilities sector - preferably Australian or New Zealand energy retail.
• Strong working knowledge of energy market operations - billing, metering, market transactions, collections, credit/debt, and customer management.
• Solid understanding of AEMO market frameworks - NEM, MSATS, CATS, B2B procedures, switching, and NECF compliance.
• Experience working on CIS or billing platform implementations or transformations.
• Hands-on experience with Gentrack Velocity - configuration, billing modules, or market transaction workflows.
• Proficiency in Jira, Confluence for requirements and backlog management.
DESIRABLE
• Exposure to MuleSoft or middleware integration patterns in a utility context.
• CBAP, CCBA, or equivalent BA certification.