Business Analyst

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Logistics Operational Business Analyst - Defence Theatre Logistics (DTL)

Shape the future of Defence logistics with Toll Group.

Are you ready to apply your analytical expertise to a role that directly supports Australia's Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.

We are seeking experienced and motivated Logistics Operational Business Analysts to drive operational efficiency, service excellence, and continuous improvement across multiple Defence sites nationwide with experience in the Government & Defence sector

This is dynamic and contract management operational role, working alongside operators and Defence stakeholders, to support operational execution and continuous improvement activities across the Customer Service aspect of Toll's exciting new defence logistics contract.

Based at RAAF Richmond in NSW, You'll sit at the center of operations, planning, and continuous improvement to deliver mission critical activities supporting the ADF. The work is dynamic where no two days are the same, fast-paced, high-trust, and directly tied to Defence outcomes.

The Operations Planner plays a critical hybrid role supporting both operational execution and continuous improvement across the DWDSS contract. This is primarily an operations planning-focused role, with a strong emphasis translating data to influence and help direct outcomes throughout the operations, you will thrive in an environment where you can influence at all levels of the organisation.

Acting as a key link between frontline operations, commercial, and Defence stakeholders, the role ensures effective service delivery while identifying opportunities to enhance performance, efficiency, and compliance. The position contributes to both daily operational outcomes and longer-term strategic improvements aligned to contract KPIs and Defence expectations.

This description serves as a guideline, and management may assign additional tasks to support business needs and growth.

Why join us?

When you join Toll Group, you're not just taking a job - you're joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.

We offer:

• Industry-leading training and career development.
• Supportive, inclusive teams with approachable leaders.
• Opportunities to grow across a global logistics network.
• A role where your insights have national impact.

How you'll make the right impact

As a Logistics Operational Business Analyst, you'll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:

• Planning and coordination of logistics support activities across Defence operations.
• Day-to-day operational support including reporting, documentation, and system accuracy.
• Data analysis to identify trends, risks, inefficiencies, and improvement opportunities.
• Performance reporting, KPI tracking, and operational insights for stakeholders.
• Maintaining integrity across Defence systems, registers, and documentation.
• Stakeholder engagement across Defence personnel, site operations, and internal teams.
• Supporting and implementing continuous improvement initiatives.
• Translating operational realities into actionable plans and recommendations.
• Deliver day-to-day administrative and coordination support to operational teams.
• Maintain registers, documentation, and data integrity across multiple systems.
• Prepare reports, meeting packs, and operational documentation.
• Support workforce onboarding and compliance processes.
• Conduct data analysis to support decision-making and performance improvement.
• Develop reports and performance insights (e.g. KPI tracking).
• Identify inefficiencies and recommend improvement opportunities.
• Communicate insights and recommendations clearly to both technical and non-technical audiences.

What you'll bring

We're looking for motivated professionals who bring:

• 3-5 years' experience in business analysis preferrable in Government & Defence, reporting, or process improvement.
• Experience in supply chain, logistics, Defence contracts, or complex operations (preferred).
• Relevant tertiary qualifications in Business, Supply Chain, IT, or related fields will be highly regarded, along with formal Business Analysis training or certification.
• Strong requirements gathering, process mapping, and stakeholder engagement skills.
• Proficiency with Excel and data visualisation/reporting tools (Power BI, SQL).
• Understanding of ERP/WMS systems and their integration with operations.
• Excellent communication skills, with the ability to present analysis clearly to non-technical audiences.
• Strong analytical and critical thinking abilities, with a focus on problem solving.

Eligibility to make the grade

To apply for this role, you must:

• Be an Australian Citizen.
• Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher).
• Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.

Next Steps

Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the "apply " link.

Apply now and help deliver what matters - directly supporting Australia's Defence capability

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com