Business Analyst / Project Manager | S3 | Chief Payments Office, Retail and Business Banking | Milton Keynes or London | Internal Mobility

Business Analyst / Project Manager | S3 | Chief Payments Office, Retail and Business Banking | Milton Keynes or London | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander UK within Chief Payments Office function within Retail and Business Banking is looking for a Business Analyst / Project Manager based out of Unity Place in Milton Keynes or Triton Square in London. 12 Month – FTC

This is not a passive role. You’ll sit at the heart of some of our most critical Payments’ initiatives, turning complex, fast-moving business challenges into clear, actionable outcomes. You’ll bring structure where there is ambiguity, challenge thinking where it matters, and ensure that every change is grounded in great analysis, sound governance, expert delivery, and real business value.

You’ll lead requirements gathering and delivery across the full project lifecycle for large-scale, multi-disciplinary projects, partnering closely with senior stakeholders, Technology teams, and external suppliers. From early discovery through to delivery and implementation, you’ll define clear scope, structured requirements, robust plans, and measurable outcomes that enable confident decision-making and effective execution.

Operating in a highly regulated environment, you’ll ensure that risk, controls, and governance are embedded from the outset, not treated as an afterthought. You’ll proactively identify impacts, dependencies, and risks across the change landscape, ensuring solutions are compliant, resilient, and built to last.

Your Payments expertise, particularly across FPS, International, CHAPS and Bacs, will be a key differentiator. You’ll use your deep understanding of business analysis and project delivery to translate business intent into practical value outcomes, bridging the gap between business vision and delivery reality.

As a trusted advisor to senior leaders, you’ll confidently influence, challenge, and shape direction. You’ll champion clarity, quality, and customer-focused outcomes, while maintaining transparency through clear reporting and excellent stakeholder engagement.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Leading high-profile Payments’ analysis and delivery across complex, cross-functional change initiatives
• Driving clarity and structure in ambiguous business requests and shaping clear scope and outcomes
• Eliciting and defining high-quality requirements and plans, including business, functional, and non-functional deliverables
• Translating complex work requests into a clearly defined scope and plan
• Partnering with Technology and suppliers to drive solution design and delivery
• Influencing senior stakeholders through insight, challenge, and clear recommendations
• Managing project governance and change control to protect quality and value
• Providing transparent reporting and insight on progress, risks, and readiness

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Skills:

• Previous experience of working within a Payments environment (Required)
• Experience of E2E project analysis, delivery and implementation (Required)
• Experience of industry standard traditional Business Analysis and Project Management methodologies (Required)
• Experience of developing processes and procedures in regard to governance and change management principles (Required)
• Exceptional stakeholder management skills, comfortable challenging, constructively and influencing stakeholders across all divisions of Santander (Required)
• Proven diagnostic, problem solving and analytical skills (Required)

Soft skills:

• Able to build rapport with project stakeholders and demonstrate influencing skills (Required)
• Excellent written and oral communication skills. Uses all available channels and mechanisms effectively to communicate to all employees across the bank (Required)
• Have experience of working in agile, including an awareness of agile tools and how to use them (such as JIRA and Confluence) (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

Salary Range:

£49,274.00 - £73,912.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

· Competitive rewards that reflect the real impact you make and the value you bring.

· Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

· Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

· Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

· Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Thomas Finkenrath – [email protected]

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