Business Analyst (Payments, Contract)

• Deliver business value by leveraging strong functional knowledge in Payment Processing platforms, including International Payments, Real-Time Payments, Cash & Liquidity Management, Compliance/AML, FX, SWIFT and ISO messaging, and clearing and settlement processes.
• Provide subject matter expertise in Corporate Payments, Correspondent Banking, and services for Indirect Participants.
• Interpret Business Requirement Documents (BRDs) and lead requirement-gathering sessions through workshops, brainstorming, questionnaires, and stakeholder engagement, including Product Managers (both global and local), Client Services, Implementation, Operations, and Finance.
• Align functional requirements with payment engine capabilities and define solutions to meet payment processing needs.
• Translate business requirements into functional specifications and document them using standard project templates and artifacts.
• Conduct fit-gap analysis to assess business needs against the existing capabilities of the payment engine, and propose design solutions to bridge identified gaps.
• Perform defect triage by analyzing issues reported by QA teams and drive timely resolution of system defects.
• Define the scope and validate functional requirements within the broader context of the payment platform and end-to-end cash management processes.
• Offer Level 3 production support by diagnosing and resolving complex application issues and ensuring rapid recovery in critical payment-related incidents.
• Develop Standard Operating Procedures (SOPs) and conduct user training sessions when required.

Payment Engine Analysis and Design

• Adhere to best practices in business analysis and engage stakeholders across front-to-back operations.
• Take ownership of functional analysis derived from business stakeholder, user, and technical team inputs.
• Manage requirements and evaluate solution design alternatives, guiding the team through decision-making.
• Analyze and recommend suitable IT solutions aligned with business objectives.
• Provide deep domain knowledge in cross-border payments to support the formulation of effective business solutions in collaboration with key sponsors.
• Ensure that delivered services align with the broader business strategy and contribute to its evolution.
• Evaluate the impact of change requests, unplanned initiatives, or technical constraints on project timelines and deliverables.
• Facilitate collaboration between user groups and interface teams to integrate various financial service components.
• Oversee stakeholder engagement, risk mitigation, issue resolution, quality assurance, and project control measures.

Testing and Production Support for Domestic and Cross-Border Payments

• Collaborate closely with technical implementation teams to convert functional specifications into technical deliverables.
• Provide functional direction to developers, technical leads, and business analysts while addressing queries from contributing applications.
• Deliver Level 3 support for production issues by analyzing and validating incidents escalated from Level 1 and 2 support teams.
• Coordinate with technical and support teams to troubleshoot and resolve defects.
• Ensure system fixes are compatible with the continuous integration environment.
• Develop and execute test cases to verify the stability and reliability of applied fixes.

Qualifications and Profile

• Minimum of 4 years of hands-on experience in payment systems with a strong understanding of the payments landscape.
• Solid knowledge of domestic (RTGS) and cross-border payments (SWIFT MT and MX formats, including CBPR+).
• Comprehensive understanding of the cash management ecosystem from an end-to-end perspective.
• Proven experience in implementing payment engines, whether developed in-house or through third-party vendors.
• Comfortable working in complex systems and dynamic international environments.
• Well-versed in all phases of IT system development and implementation life cycles.
• Analytical, detail-oriented, and adept at presenting complex information in a clear and structured format.
• Strong problem-solving and technical communication skills for effective collaboration with development teams.
• Committed to delivering efficient, high-quality solutions within tight deadlines.
• Proactive communicator with fluency in English (written and spoken).
• Holds a Bachelors or Masters degree preferably in computer science, electronics, or related fields.
• Possesses excellent organizational and interpersonal skills, with a collaborative mindset.
• Knowledgeable about software development methodologies and disciplined in following standard procedures.
• Familiarity with Agile Scrum framework is a plus.

To apply, please visit and search for Job Reference:

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

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