Business Analyst Lead

We keep Scoot's people-powered engine running! Our people initiatives nurture a positive work environment, ensuring that our employees have a Scootin’ good experience and are thriving in our fun and warm yellow culture. As a Senior Analyst, IT (Business Analysis), you will be at the forefront of innovation, partnering with stakeholders to refine business needs and deliver impactful, future-ready solutions. Leveraging business process analysis, Agile methodologies, and cutting-edge generative AI technology, you’ll play a pivotal role in driving operational excellence and shaping strategies that align with Scoot’s goals. Additionally, you’ll empower business analysts with tools and frameworks for success, fostering a robust analytical team. Ready to revolutionize the way Scoot works? Let’s make waves together!

Responsibilities

Business Need Assessment & Process Optimization

• Work closely with stakeholders to gather and prioritize business requirements for ongoing and upcoming initiatives.

• Perform in-depth analysis of workflows and processes, identifying bottlenecks and opportunities for improvement.

• Provide actionable insights to optimize processes, ensuring they are scalable and aligned with organizational objectives.

Innovative Solution Design

• Design efficient, secure, and scalable solutions tailored to meet Scoot’s unique business needs.

• Employ generative AI tools and frameworks to optimize business processes and inspire data-driven decision-making.

• Develop comprehensive solution documentation, including technical specifications that are accessible to stakeholders and developers.

End-to-End Project Coordination

• Lead Agile ceremonies, including sprint reviews, retrospectives, backlog refinement, and daily stand-ups.

• Manage project timelines, budgets, risks, and communications to ensure seamless execution of deliverables.

• Coordinate with cross-functional teams to oversee change management, UAT processes, and system deployment while ensuring compliance with security measures.

Agile Collaboration & Team Support

• Craft well-structured user stories supported by clear acceptance criteria for easy implementation by development teams.

• Collaborate with Product Owners and stakeholders to prioritize backlogs, ensuring alignment with business goals.

• Continuously identify opportunities for strengthening team performance by improving Agile practices and workflows.

Empowering Business Analysts

• Mentor and coach team members to upskill their business analysis capabilities.

• Develop guidelines, templates, and tools to standardize and enhance BA practices across the team.

• Facilitate knowledge-sharing sessions to ensure continuous learning and alignment with industry best practices.

Procurement & Vendor Management

• Support RFQ and RFP processes, ensuring accurate document preparation and vendor evaluation.

• Verify and process invoices promptly to maintain operational efficiency.

Requirements

• A Bachelor’s degree in Business Administration, Information Systems, or related field.

• 5-7 years of proven experience in business analysis, project management, or a related field.

• Proficiency in business process re-engineering and workflow optimization methodologies.

• A deep understanding of Agile principles, with hands-on experience facilitating Agile ceremonies.

• Expertise in applying generative AI solutions to augment and transform business workflows.

• Knowledge of platforms like OpenAI, Google AI tools, or equivalent is highly desirable.

• Experience mentoring and enabling business analysts to achieve team goals and elevate their skill sets.

• Outstanding analytical and problem-solving skills, with strong communication abilities.

• Previous experience in procurement and vendor management is a bonus.