Business Analyst - Gateway

Job Summary

We are looking for a Business Analyst who will work closely with clients to understand their business requirements and translate them into effective Zoho-based solutions. The role requires strong analytical skills and the ability to act as a bridge between clients and the technical/implementation team.

Key Responsibilities

• Gather, analyze, and document business requirements from clients
  

• Understand existing business processes and suggest process improvements
  

• Prepare functional requirement documents (FRD) and workflows
  

• Coordinate with Zoho implementation and development teams
  

• Support implementation, testing, and UAT activities
  

• Ensure delivered solutions meet client expectations and business needs
  

• Provide client training and post-implementation support when required
  

• Maintain clear documentation and reports for all projects
  

Requirements

Required Skills

• Strong analytical and problem-solving skills
  

• Excellent communication and documentation skills
  

• Good understanding of business processes and workflows
  

• Ability to manage multiple requirements and priorities
  

• Attention to detail and structured thinking
  

• Team coordination and stakeholder management skills
  

Qualifications

• Bachelor’s degree in Business, IT, or a related field
  

• 1–3 years of experience as a Business Analyst (SaaS/IT preferred) (If any)
  

• Experience with Zoho or similar business software is an advantage (If any )