Description
We are seeking a highly skilled Senior Business Analyst with expertise in business process analysis, requirements gathering, and stakeholder management. The ideal candidate will have experience in Ontario Public Sector (OPS) projects, a deep understanding of business and IT processes, and strong analytical capabilities to support digital transformation initiatives.
This role is critical in bridging the gap between business needs and technology solutions by working closely with stakeholders, IT teams, and project managers. The successful candidate will excel in business process re-engineering, workflow automation, and data-driven decision-making to drive operational efficiency.
Key Responsibilities
1. Business & Requirements Analysis
- Lead the elicitation, analysis, and documentation of business and functional requirements.
- Develop core business analysis artifacts, including:
- Business Requirements Documents (BRD)
- Functional Requirements Documents (FRD)
- Process Models (BPMN, UML, Data Flow Diagrams, Swimlane Diagrams, etc.)
- Use Cases & User Stories with well-defined acceptance criteria.
- Analyze business challenges and recommend strategic technology solutions.
2. Stakeholder Engagement & Communication
- Act as the bridge between business units, IT teams, and external vendors.
- Facilitate requirements workshops, Joint Application Development (JAD) sessions, and stakeholder interviews.
- Collaborate with Product Owners, Project Managers, Developers, and QA teams to ensure clarity in requirements.
- Present findings, reports, and recommendations to executive leadership and senior stakeholders.
3. Business Process Optimization & Digital Transformation
- Conduct process analysis and workflow optimization to improve business efficiency.
- Identify opportunities for automation and digital transformation.
- Lead business process re-engineering initiatives, ensuring alignment with organizational goals.
- Support implementation of data-driven decision-making strategies using analytics.
4. Agile & Project Support
- Work within Agile (Scrum/Kanban) and Waterfall project environments, applying appropriate BA techniques.
- Support Product Owners in backlog refinement, prioritization, and roadmap planning.
- Collaborate with IT teams to ensure that business requirements are properly translated into technical specifications.
5. Business Readiness & Change Management (Support Role Only)
- Ensure that business stakeholders are prepared for new processes, systems, or automation initiatives.
- Work closely with Product Owners and Project Managers to align business expectations and minimize resistance to change.
- Provide documentation and knowledge transfer to support smooth transitions and long-term sustainability.
Key deliverables/ success criteria
- High-quality business analysis documentation (BRD, FRD, process flows, use cases, user stories).
- Clear stakeholder alignment, ensuring project goals are well understood across teams.
- Process improvements and business recommendations that drive measurable efficiency gains.
- Effective collaboration with development teams, ensuring technical solutions align with business goals.
- Successful adoption of digital transformation initiatives, improving productivity and service delivery.
SkillsExperience and Skill Set Requirements
Required Skills and Experience
- 7+ years of experience as a Business Analyst in IT projects.
- Ontario Public Sector (OPS) experience is preferred.
- Strong expertise in business modeling (BPMN, UML, data flow diagrams, process mapping, etc.).
- Proficiency in BA tools:
- JIRA, Confluence, Azure DevOps (for requirements and project tracking).
- Visio, Lucidchart, MIRO (for process modeling and workflow documentation).
- SharePoint, MS Teams (for collaboration).
- Experience in business process re-engineering, workflow optimization, and automation.
- Ability to work in Agile (Scrum, Kanban) and Waterfall environments.
- Excellent communication and stakeholder management skills.
Preferred Certifications
- Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).
- Agile certifications (CSM, CSPO, SAFe) or Project Management certifications (PMP) are a plus.
Rated Criteria
1. Business Analysis & Requirements Management (30%)
- Proven experience in gathering, analyzing, and documenting business and functional requirements.
- Expertise in process modeling (BPMN, UML, data flow diagrams, swimlane diagrams, etc.).
- Ability to define use cases, user stories, and acceptance criteria for IT solutions.
- Strong analytical skills for identifying business problems and proposing solutions.
- Experience in business process re-engineering and workflow optimization.
2. Stakeholder Engagement & Communication (20%)
- Ability to effectively liaise between business users, IT teams, and external vendors.
- Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
- Excellent documentation and presentation skills for communicating business needs to technical teams.
- Strong negotiation and facilitation skills to align diverse stakeholder interests.
3. Technical & Tools Proficiency (15%)
Hands-on experience with business analysis tools, including:
- JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
- Visio, Lucidchart, MIRO (for process modeling and workflow visualization).
- SharePoint, MS Teams (for document management & team collaboration). Familiarity with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is a plus.
- Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.
4. Business Process Optimization & Digital Transformation (20%)
- Experience leading business process re-engineering initiatives to improve efficiency.
- Ability to identify automation opportunities and workflow enhancements.
- Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
- Strong problem-solving skills with a focus on data-driven decision-making.
5. Public Sector (OPS) Experience (10%)
- Prior experience working in Ontario Public Sector (OPS) or other government environments.
- Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.).
- Understanding of OPS procurement, regulatory compliance, and service delivery models.
6. Certifications (5%)
Business Analysis Certifications
- Certified Business Analysis Professional (CBAP)
- PMI Professional in Business Analysis (PMI-PBA)
- Agile & Project Management Certifications (if applicable)
- PMP (Project Management Professional)
- Certified Scrum Master (CSM) / Certified Scrum Product Owner (CSPO)
- Other Relevant Certifications (if applicable)
- ITIL Foundation
- Microsoft Azure Fundamentals
Must Haves:
Proven experience in gathering, analyzing, and documenting business and functional requirements.
Experience with data analysis (data mapping)
Experience working with product centeric team
Experience leading requirements workshops, JAD sessions, and stakeholder interviews.