WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• Support business partners as an IT partner in defining their digital roadmap/strategy

• Support business in providing cost effective/practical solutions that meet their digital strategies

• Conduct peer bank/industry review of corporate internet banking, mobile banking and related digital/mobility trends, and provide advice/insights to Business and IT seniors

• To be able to effectively and efficiently engage business to capture/discuss requirement

• To be able to elicit requirements from business to ensure completeness and no ambiguity

• Ensure harmony and compatibility of proposed solutions across web and mobile channels and with existing host/back-end systems

• Play a consultant role to business to come out with multiple options for solutions and initiatives

• Play a consultant role to business to think out of the box to find new solutions to old problems

• Coordinate internal/business review and get business signoff for the project cost, plan and various specifications.

• Be the bridge between Business and Technology team during solution and all phases of SDLC and/or Agile/SCRUM sprints/delivery.

Key Roles and Responsibilities:

• To engage and assist business managers and end users to articulate requirements

• Elicit requirements, prioritise and analyse requests, design business processes, workflows, screen flows and user interfaces for both web and mobile form factors, review of functional specifications and data mapping templates

• Support end-to-end delivery of web and mobile releases, including browser and device/OS compatibility, app store and web release considerations, entitlement, alerts/push notification and digital token/authentication journeys

• Work with Engineering Teams, Project Office as well as other internal IT departments and vendors to arrive at optimal solutions for the Business with compliances to Bank’s standards, policies and guidelines

• Work with regional teams to ensure consistency of the corporate digital proposition across countries, while catering for local regulatory and host system differences

• Able to translate technical designs and jargons into terms that business can understand and associate

• Prepare / review test scenarios and test cases, support test utility team for SIT, support user for UAT and other related activities to ensure business needs are met

• Ensure gaps in deliverables are identified early and addressed effectively

• Ensure Business stakeholders' expectations are met

• Provide thought leadership within own area of responsibility and BA profession within the bank

• Provide SME support to extended IT teams such as security/risk/EDW by articulating requirements

• Provide support to architecture committee and project teams to ensure that target operating models are progressing in line with the preferred strategic architecture / chosen architectures

Requirement:

• At least 5 years of relevant business analysis experience in a financial services environment, preferably in corporate internet banking and mobile banking — covering areas such as customer onboarding and entitlements, account and statement enquiry, payments and collections, trade and loans enquiry, authentication and digital token, and self-service capabilities.

• Composite of 70% business knowledge and 30% IT knowledge in digital space – more business/less IT

• Strong analytical skills with the ability to assimilate information quickly and gain consensus from multiple stakeholders when required

• Good oral and written communication skills, including documentation and presentation skills

• Comfortable communicating across business divisions and levels of seniority

• Strong team player with the ability to take ownership and deliver independently

• Able to work under pressure with tight deadlines and/or multiple projects

• Strong interpersonal skills required to liaise with other subject matter experts to problem solving issues or generating ideas

• Experience and ability to work in a culturally diverse and geographically distributed team

• Experience in negotiation and conflict resolution

• Possess initiative, drive and excellent attention to detail

• Understanding of technology and development lifecycle – experience in both SDLC & Agile/SCRUM delivery

• Experience in using AI agents and AI-assisted delivery tools to support requirements analysis, documentation, test case and productivity improvements will be an added advantage.

• Experience in tools such as PowerPoint, Excel, SQL, Confluence and JIRA, and proficiency in UML and diagramming techniques for documenting process, sequence and solution flows

Side note:

This role requires 100% work in office, currently based at Tampines and will relocate to Punggol by end of the year

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.