Manager, Business Analyst

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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PURPOSE

• This role owns the translation of platform strategy into precise, implementable requirements that enable engineering teams to deliver consistently across markets
• The Business Analyst works closely with Platform Managers to convert high-level platform capabilities into structured, testable, and execution-ready specifications across the Omne digital platform

KEY ACCOUNTAIBILITIES

1. Requirements Translation & Structuring

• Own the breakdown of platform capabilities into detailed, implementable requirements (user stories, workflows, data mappings, API-level considerations)
• Ensure all requirements are clear, unambiguous, and meet “ready for development” standards before sprint commitment
• Maintain end-to-end traceability between business needs, requirements, and delivered features

2. Technical Alignment & Implementation Readiness

• Translate business and platform requirements into system-level specifications aligned to engineering architecture
• Work closely with engineering teams to ensure requirements are understood, feasible, and consistently implemented
• Identify dependencies, integration points, and data flows across platform components

3. Delivery Support & Execution Quality

• Support sprint execution by clarifying requirements, resolving ambiguities, and managing requirement changes
• Own UAT readiness, including definition of test scenarios aligned to business requirements
• Validate delivered outputs against defined requirements and ensure defects are clearly documented and resolved

4. Stakeholder Collaboration & Cross-Market Consistency

• Partner with Platform Managers, country teams, and engineering teams to ensure alignment across markets
• Standardise requirements to maximise reuse and consistency across markets while managing local variations
• Facilitate workshops to refine requirements and align stakeholders on scope and expected outcomes

5. Continuous Improvement & Process Optimisation

• Analyse existing processes and platform capabilities to identify improvement opportunities
• Drive improvements in requirement quality, documentation standards, and delivery efficiency
• Contribute to evolving best practices for Agile delivery within the platform team

QUALIFICATIONS / EXPERIENCE

• 7+ years’ experience as a Business Analyst in digital/platform environments
• Strong experience in Agile delivery (Scrum, Kanban)
• Proven ability to translate business needs into structured, high-quality requirements
• Experience working with engineering teams on system implementations, integrations, or APIs
• Strong analytical and problem-solving capabilities
• Experience in insurance or financial services is advantageous but not required

KNOWLEDGE & TECHNICAL SKILLS

Technical & Domain Skills

• Solid understanding of digital platforms, system integrations, and data flows
• Experience working with user stories, acceptance criteria, and backlog management tools (e.g. Jira, Confluence)
• Familiarity with API-driven architectures and cross-system integrations
• Ability to analyse data and validate solution outcomes against business objectives

Stakeholder & Communication Skills

• Strong stakeholder management across business and technology teams
• Able to facilitate workshops, requirement discussions, and solution walkthroughs
• Clear and structured communicator, both written and verbal