Associate Site Reliability Engineer

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

What You'll Do - You'll Make the Moment

• Monitor production systems, applications, dashboards, logs, alerts, and observability tools to identify and escalate issues affecting system reliability and performance.
• Support Tier-1 and Tier-2 production incidents by assisting with troubleshooting, issue investigation, documentation, and resolution activities.
• Partner with development, infrastructure, and vendor teams to maintain stable and reliable web, mobile, commerce, CMS, API, and cloud-hosted platforms.
• Assist in the creation and maintenance of operational runbooks, support documentation, standard operating procedures, and knowledge base articles.
• Participate in incident response activities, root-cause analysis reviews, and post-incident improvement efforts.
• Help identify opportunities for automation and contribute to scripts, tools, and self-service capabilities that improve operational efficiency.
• Support monitoring, alerting, logging, synthetic testing, and reporting solutions that improve system visibility and operational awareness.
• Assist with deployment validation, release readiness testing, environment support, and CI/CD activities as part of the software delivery lifecycle.
• Collaborate with engineers to improve application performance, scalability, resiliency, and operational supportability.
• Track and report service health indicators including availability, response times, system errors, and incident trends.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.
• Participate in Agile ceremonies, production support reviews, and continuous improvement initiatives.

• Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, Software Engineering, or a related discipline is preferred; equivalent experience or technical training may be considered.
• 0-3 years of experience in IT operations, software development, technical support, cloud operations, DevOps, system administration, or a related technology field.
• Exposure to cloud-hosted applications, web platforms, APIs, mobile applications, or commerce systems preferred.
• Basic experience with scripting languages, automation tools, source control, or development environments preferred.
• Familiarity with Agile delivery methodologies and tools such as Jira, Confluence, Azure DevOps, or similar platforms preferred.
• Exposure to monitoring, logging, CI/CD, containers, Sitecore, Azure, AWS, or related technologies is preferred but not required.
• Certifications are not required but are encouraged. Relevant certifications may include:
  • Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, CompTIA Network+, CompTIA Security+, ITIL Foundation, Google Cloud Digital Leader, or similar cloud, DevOps, security, or operations certifications.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

See for yourself. Apply now.

Cracker Barrel is an equal opportunity employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.