Assistant Security Manager

About Us

The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates and vendors. Implements and monitors all related SOP’s, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

Essential Duties and Responsibilities

• Understands and implements Security related SOP’s, property rounds and inspections.

• Completes daily documented tours of entire hotel complex, promotes safe work practices.

• A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).

• A complete understanding of all security related systems – CCTV, Radio, Key Card System, Fire Panel, etc.

• A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.

• Ability to train managers and associates on all Emergency procedures.

• Works closely with all hotel department heads and MOD’s to ensure hotel security.

• May participate in hotel investigations.

• Assists Chief Engineer in maintaining key control procedures.

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

• Takes immediate actions on security related issues.

• Keeps abreast of local criminal activity that may impact hotel.

• Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.

• Has a basic understanding of accounting procedures, may be required to develop and maintain the security department operating budget.

• Projects confident, enthusiastic, and helpful attitude.

• Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use.

• Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Safety and security related courses are preferred.

• Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience.

• Must have basic First Aid training.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

• Able to set priorities, plan, organize, and delegate.

• Written communication skills to be concise, well organized, complete, and clear.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.