Assistant Security Manager

🌟 THE MISSION

You’re one of the people who makes sure Mama feels safe, secure and free to be herself 🛡️✨

As our Assistant Security Manager, you’ll help lead the security operation across the hotel, protecting our guests, team members, property and Mama’s unique atmosphere. You’ll be visible, calm and confident — keeping standards high without ever losing the warm, welcoming spirit of the brand.

You don’t just manage security — you create peace of mind.

HERE’S WHAT YOU’LL BE RESPONSIBLE FOR

🛡️ Safety & Security Guardian

• Support the Security Manager in overseeing the day-to-day security operation across the hotel
• Ensure the safety and security of guests, team members, visitors and hotel assets
• Maintain a visible and reassuring security presence throughout the property
• Monitor security risks and take proactive action to prevent incidents

🚨 Incident Response Expert

• Respond quickly and professionally to security incidents, emergencies and guest concerns
• Lead or support emergency response procedures when required
• Investigate incidents and prepare accurate reports and follow-up actions
• Liaise with local authorities and emergency services when necessary

👥 Team Leader & Coach

• Support, guide and motivate the Security team
• Allocate duties, monitor performance and ensure appropriate coverage across shifts
• Coach team members on security procedures, guest interaction and emergency response
• Help build a professional, alert and service-minded security culture

📹 Security Systems & Surveillance Pro

• Monitor CCTV, access control, alarms and other security systems
• Ensure security equipment is operational and issues are escalated promptly
• Monitor access to restricted areas and ensure appropriate controls are maintained
• Review security logs and reports to identify potential risks or recurring issues

🔍 Risk & Prevention Champion

• Conduct regular security inspections and risk assessments
• Identify vulnerabilities and recommend practical improvements
• Support the implementation and review of hotel security procedures and SOPs
• Ensure key control, lost & found, access management and incident reporting procedures are followed

🤝 Collaboration Champion

• Work closely with Front Office, Housekeeping, Engineering, F&B and People & Culture
• Support departments with security advice and risk prevention
• Balance security requirements with Mama’s relaxed, guest-focused atmosphere
• Build strong relationships with colleagues while maintaining professional boundaries

📋 Compliance & Standards Guardian

• Ensure compliance with local legislation, hotel policies and health & safety requirements
• Support regular security drills, emergency preparedness and training
• Maintain accurate security records, reports and documentation
• Assist the Security Manager with audits, inspections and investigations

MADE FOR YOU… ONLY IF ✨

• You have strong hotel security experience, ideally within lifestyle, luxury or high-volume hospitality 🏨
• You have previous supervisory or leadership experience within a security operation
• You’re confident managing incidents calmly and professionally under pressure
• You have strong knowledge of security procedures, emergency response and risk management
• You understand CCTV, access control and other hotel security systems
• You’re observant, proactive and naturally alert to potential risks
• You’re confident leading and developing a diverse team
• You have strong communication skills and can work comfortably with guests, colleagues and management
• You’re professional, discreet and trusted with sensitive information
• You can balance security, safety and exceptional guest service
• You thrive in a fast-paced, energetic environment and are happy to be hands-on ⚡

YOUR LITTLE EXTRAS 🎯

• Pre-opening experience? Big plus 🏗️✨
• Experience with lifestyle, luxury or design-led hospitality brands
• Strong knowledge of local security regulations and emergency procedures
• First Aid / Fire Safety / relevant security certifications
• Experience working with police, civil defence or other local authorities
• You’re calm when things get complicated and always think one step ahead
• You bring Mama energy — confident, approachable, switched-on and ready to protect the people and place you’re part of 🛡️🔥

WORK AUTHORISATION 🌍

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.