BlackRock · Wilmington, DE ·
Support and maintain BlackRock’s Aladdin platform for global financial clients, ensuring 24/7 reliability through monitoring, automation, and incident response in a hybrid work model.
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About this role
Analyst, Application Engineer
About the Role
You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the world’s leading financial institutions,
collectively managing approximately a quarter of global assets under management.
BlackRock is a global but close‑knit organization united by a common goal: delivering the highest level of service to our business partners and customers.
We value diversity of thought, background, and experience, and we invest seriously in our people through flexible time off, collaborative work
environments, and strong career development opportunities.
In this role, you will support business‑critical computing workloads, real‑time and batch processing, data transfer services, application onboarding and
upgrades, and recovery procedures. You will work as part of a globally distributed team operating 24x7x365 to ensure the stability and reliability of
production environments.
This position provides hands‑on exposure to large‑scale production systems and modern operational practices, including automation, observability, and
AI‑assisted operations.
If this excites you, we’d like to talk.
Team Overview
The Service Management Operations Group monitors, supports, and administers production environments for all BlackRock businesses (including
subsidiaries and BlackRock Solutions). The group acts as a first responder for incident detection, troubleshooting, resolution, and escalation.
You will collaborate with experienced professionals across regions and technologies, gaining exposure to a broad range of platforms and applications while
contributing to service quality, reliability, and continuous operational improvement as part of the One BlackRock culture.
Key Responsibilities
1) Support reliability and availability of production systems
Monitor production environments and respond to alerts and incidents according to documented procedures.
Assist in maintaining availability, performance, and recovery objectives for critical workloads.
Participate in incident reviews and help document root causes and follow‑up actions.
2) Operate signal‑driven monitoring and alerting
Use monitoring and observability tools to identify system health issues and potential risks.
Help validate alerts and distinguish real production impact from noise.
Escalate issues appropriately based on impact, urgency, and runbooks.
3) Execute automation and runbooks (automation‑aware)
Execute scripted remediation and automation for known failure scenarios.
Follow defined guardrails, approvals, and audit requirements when performing recovery actions.
Identify recurring manual tasks or failure patterns and suggest candidates for automation.
4) Partner with engineering on operability
Work with engineering teams during deployments, upgrades, and production readiness activities.
Provide operational feedback on monitoring gaps, documentation quality, and supportability issues.
Help ensure services are observable, recoverable, and supportable in production.
5) Change‑aware production support
Support change implementation by monitoring post‑change system behavior and health.
Assist with capacity, resilience, and disaster recovery activities such as testing and exercises.
Follow disciplined change and incident management processes.
6) Documentation, evidence, and operational hygiene
Maintain accurate incident records, handover notes, and operational documentation.
Support audit and compliance requests by gathering logs, metrics, and operational evidence.
Contribute to continuous improvement through post‑incident learnings and process updates.
Qualifications / Competencies
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
0–3 years of experience in production support, service management, operations, DevOps, or related technical roles.
Basic familiarity with Linux/Unix systems, networking concepts, and distributed applications.
Exposure to monitoring/observability tools (metrics, logs, dashboards, alerts).
Understanding of incident management fundamentals and IT service management concepts.
Interest in automation, scripting, and modern operational practices (e.g., reliability, resiliency).
Strong analytical skills, attention to detail, and ability to follow structured processes.
Clear written and verbal communication skills; comfortable working in a global, follow‑the‑sun team.
Willingness to learn, adapt, and operate in a 24x7 production support environment.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email [email protected]. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.Salesforce · New York - New York