Site Reliability Engineer

You will improve the reliability of market-critical services through automation, observability, resilience engineering and operational readiness. You will develop CI/CD and infrastructure-as-code solutions, support capacity and performance planning, manage incidents and changes, and provide rostered 24/7 on-call support.

Responsibilities

• Reduce operational toil through automation
• Improve observability across logs, metrics and traces
• Support production readiness and non-functional testing
• Drive resilience, capacity, incident learning and reliability improvement
• Design and maintain CI/CD pipelines
• Develop and maintain infrastructure as code
• Automate operational tasks, deployments and service recovery
• Conduct production readiness assessments
• Support capacity planning and performance engineering
• Validate failover and recovery and participate in resilience exercises
• Lead or contribute to post-incident reviews
• Design observability practices and actionable alerts
• Provide rostered 24/7 on-call support
• Perform weekend and after-hours installations and upgrades
• Manage incidents, problems, releases and changes
• Undertake business-as-usual team work

Requirements

• 5+ years of experience in a similar SRE role
• Experience with incident response, post-incident review and problem management
• Experience with production readiness, release readiness and operational acceptance
• Experience with capacity, performance and resilience testing
• Knowledge of observability design
• Experience supporting high-availability distributed business-critical platforms
• Scripting and automation skills using Python, PowerShell and shell scripting
• AWS experience with EC2, S3, Lambda and RDS
• Understanding of microservices and containerisation with Docker
• Kubernetes administration experience
• CI/CD pipeline experience
• Experience with CloudWatch, Grafana, Prometheus and OpenTelemetry
• Database operations experience with Oracle and/or Microsoft SQL Server
• Linux and Unix administration and troubleshooting experience
• Microsoft Windows Server 2019-2022 skills
• Troubleshooting, problem-solving and root cause analysis skills
• AWS certification at Associate level or above
• Experience with distributed transactions, high availability and performance-critical systems
• Networking troubleshooting across DNS, TLS, load balancers, firewalls and TCP/IP

Benefits

• Hybrid working
• Flexible working arrangements