6723 - Deskside Support Engineer | $2.8K–$3.5K | Toh Guan | SCCM & ServiceNow

Desktop Support Engineer

5 days, 8.30am to 6pm
Salary: $2,800 - $3,500
Work Location: Toh Guan Road

Requirement:

• Knowledge and experience on Windows 10/11 OS
• Experience in imaging Windows 11 using Pxe boot
• Worked on software installation using SCCM, Software Center, and manually
• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix
• Experience using Intune, AD, BitLocker
• Experience in Outlook administration
• Experience in Humanscale troubleshooting
• Experience working in engineering firms or large companies
• Minimum 2-4 years of experience

• Experience with Service management tool such as ServiceNow

Job scope:

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution
• Manage IMAC and deskside support services
• Manage hard- and soft-break fix services for laptops and desktops
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation
• Ensure that each desktop device is installed with the appropriate desktop image
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

📲Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) 📧 Or email your resume to: [email protected]

👤Chaw Chiaw Han | R22106723🏢 The Supreme HR Advisory Pte Ltd | EA 14C7279