Desktop Support Engineer

Salary: $2,800 – $3,000 per month

About the role

Manage desktop device incidents (hardware, software, and connectivity) through to resolution, providing deskside support services including IMAC support, hard- and soft-break fix services for laptops and desktops, and conference room support. Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle, including remote management using appropriate tools. Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.

Key responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution

• Manage IMAC and deskside support services

• Manage hard- and soft-break fix services for laptops and desktops

• Provide Conference room support, Remote Desktop support and Event Support at the customer location

• Support, manage, optimize, and maintain the configuration and installation of the desktop including patch updates and hardware replacements

• Analyze service desk calls for desktop devices and incident data to identify and advise customers of potential user training requirements and automation

• Ensure that each desktop device is installed with the appropriate desktop image

• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance

• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available

About you

• Knowledge and experience on Windows 10/11 OS

• Experience in imaging Windows 11 using Pxe boot

• Worked on software installation using SCCM, Software Center, and manually

• Hands-on experience replacing batteries and working with Dell technicians on hardware break-fix

• Experience using Intune, AD, BitLocker

• Experience in Outlook administration

• Experience in Humanscale troubleshooting

• Experience working in engineering firms or large companies

• Minimum 2-4 years of experience

• Experience with Service management tool such as ServiceNow